Multilingual Digital Concierge & Partner Enablement

Concentrix; Benalmádena; On-site; EUR 28,000 - 35,000; Full time

Job summary

Concentrix in Málaga, Spain, is seeking a Digital Assist (Concierge Desk) Representative fluent in English, French, Italian, Spanish, or Turkish to support Microsoft program partners. The role blends technical support, partner enablement and marketing execution to remove blockers and drive adoption.

You will manage partner tickets, troubleshoot deployment and licensing issues, coach partners, deliver campaigns, and provide regular performance insights.

Qualifications

• Experience in technical support, helpdesk, or partner support roles.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Manage and resolve partner support tickets across multiple domains.
• Troubleshoot pre- and post-sales issues (deployment, licensing, imaging).
• Provide 1:1 coaching and guidance to partners.
• Escalate complex cases to Microsoft internal teams.
• Support Microsoft Authorized Refurbisher (MAR) partners.
• Remove operational and commercial blockers.
• Deliver monthly partner calls and communications.
• Capture and share partner feedback for continuous improvement.
• Enable partners to adopt Microsoft marketing programs.
• Package ready-to-use campaign materials.
• Deliver campaign updates and performance insights.
• Support partner marketing capability development.

Skills

Technical support

Troubleshooting

Partner support

Job description

Concentrix in Málaga, Spain, is seeking a Digital Assist (Concierge Desk) Representative fluent in English, French, Italian, Spanish, or Turkish to support Microsoft program partners. The role blends technical support, partner enablement and marketing execution to remove blockers and drive adoption.

You will manage partner tickets, troubleshoot deployment and licensing issues, coach partners, deliver campaigns, and provide regular performance insights.