Multilingual Customer Support Agents

Cross Border Talents; Barcelona; On-site; EUR 6,100 - 9,200; Full time

Job summary

Cross Border Talents is seeking Customer Service Specialists to join our Sofia, Bulgaria team. You will assist customers by phone, email, or chat, resolving queries with professionalism in a multilingual setting.

The role emphasizes excellent communication, adaptability to an international environment, and the potential relocation to Sofia for non-residents.

Qualifications

• Fluent/native level in one of the languages listed.
• English proficiency at B2 level or higher.

Responsibilities

• Assist customers by phone, email, or chat.
• Handle customer questions and requests professionally.
• Provide accurate information and appropriate solutions.
• Resolve issues while maintaining a high level of customer satisfaction.
• Follow project procedures and quality standards.
• Work effectively in an international environment.

Skills

Arabic

Dutch

German

Norwegian

Slovak

Danish

English (B2)

Job description

Customer Service Specialists – Sofia, Bulgaria

Are you anArabic,Dutch, German, Norwegian, Slovak, or Danish speaker looking for an international career opportunity?

We are currently hiring Customer Service Specialiststo join our teams in Sofia, Bulgaria

Location

Sofia, Bulgaria

Relocation is possible! If you currently live outside Bulgaria and are interested in moving to Sofia, you are welcome to apply.

Your Responsibilities

• Assist customers by phone, email, or chat
• Handle customer questions and requests professionally
• Provide accurate information and appropriate solutions
• Resolve issues while maintaining a high level of customer satisfaction
• Follow project procedures and quality standards
• Work effectively in an international environment

Requirements

• Fluent/native level in one of the following languages:

Arabic,Dutch, German, Norwegian, Slovak, or Danish

• Good level of English (B2)
• Excellent communication and customer-service skills
• Comfortable working with computers and digital tools
• Previous customer service experience is a plus, but not mandatory
• Motivation to work and live in an international environment

Relocation to Sofia

You don't currently live in Bulgaria? That's completely fine!

We welcome candidates from other countries who are interested in relocating to Sofiaand starting an international career in Bulgaria.