Member Services & CRM Specialist

BME | Bolsas y Mercados Españoles; Madrid; Presencial; EUR 42.000 - 62.000; Jornada completa

Descripción de la vacante

BME | Bolsas y Mercados Españoles is seeking a proactive professional to support CRM and Member Services in Madrid. You will handle client support, data governance, onboarding, and CRM administration while collaborating with business and IT teams.

Experience in CRM, client services and operations, with Spanish proficiency and strong English communication, will help you thrive in this international environment.

Formación

• Experience in Client Services, Operations, CRM or similar functions.
• Strong ownership mindset and proactive problem solving.
• Interest in systems, data governance and process optimization.

Responsabilidades

• Provide functional support to internal and external Members across CRM and Member Services activities.
• Maintain high-quality client and business data, ensuring accuracy and governance standards.
• Manage user access, onboarding activities and CRM-related administration tasks.
• Participate in system enhancements, testing activities and process improvement initiatives.
• Act as a key liaison between business users, operations team and IT stakeholders.

Conocimientos

CRM

Client services

Data governance

Operations

Stakeholder management

Descripción del empleo

We are looking for a proactive and ownership-driven professional to support both CRM and Member Services activities. The role combines client support, process management, CRM governance and collaboration with business and IT teams, contributing to operational excellence and continuous improvement.

What You Will Do

• Provide functional support to internal and external Members across CRM and Member Services activities
• Maintain high-quality client and business data, ensuring accuracy and governance standards.
• Manage user access, onboarding activities and CRM-related administration tasks.
• Participate in system enhancements, testing activities and process improvement initiatives.
• Act as a key liaison between business users, operations team and IT stakeholders.

What You Bring

• Experience in Client Services, Operations, CRM, Customer Support or similar business functions, with strong member relationship management skills.
• Strong ownership mindset with the ability to work independently and solve problems proactively.
• Interest in systems, data management, market operational processes and process optimization.
• Functional knowledge of market operations and standard market messaging processes.
• Native or professional proficiency in Spanish (mandatory). Strong English communication skills and ability to work in an international environment are highly valued.