Commercial & CRM Executive

Kaizen Gaming; Ceuta; On-site; EUR 42,000 - 52,000; Full time

Benefits offered by this job

Buddy onboarding

Hybrid working

Udemy access

Job summary

Kaizen Gaming in Ceuta, Spain is seeking a Commercial & CRM Executive to grow market share in the Spanish market. You will manage budgets, analyze P&L, collaborate with senior stakeholders to maximize ROI, oversee commercial agreements, and ensure market strategies are executed smoothly.

The role requires 3+ years in a consumer online high-transaction industry, fluent Spanish and English, strong leadership and cross-functional coordination.

Qualifications

• 3+ years in a consumer-focused online high-transaction industry.
• Fluent in Spanish and English, spoken and written.
• Strong leadership and cross-functional coordination with a sales mindset.
• Understanding of online conversion, retention and reactivation techniques.
• Lamiliarity with loyalty and value strategies in transactional web/mobile environments.
• Good knowledge of key performance and customer metrics.
• International experience is an advantage.
• Process-driven operations experience is a plus.
• High energy, ambition, and drive for success.
• Excellent presentation, communication and stakeholder management.

Responsibilities

• Contribute to development and growth of market share for the countries of responsibility.
• Assist in developing the Marketing Budget, ensuring efficient allocation and flagging discrepancies.
• Contribute to developing the annual commercial budget and follow up on P&L; provide insights for optimization.
• Develop and own a data-driven CRM strategy for the local market with HQ alignment.
• Provide updates, analysis and reports to management for informed decisions.
• Build understanding of the regulatory framework and manage key stakeholder relationships.
• Align with BI, Marketing, CRM, Compliance, Finance, CS and other HQ teams on market strategies.
• Lead projects to enhance market strategy and customer experience.
• Improve cross-departmental processes and implement new ones where needed.
• Oversee the execution of Commercial Operations, including routine reports and templates.

Skills

Spanish/English fluency

Leadership & coordination

Analytical & P&L awareness

Stakeholder management

Job description

Commercial & CRM Executive

DEPARTMENT:CRM & Key Account Management LOCATION:Ceuta, Spain

Let’s start with the role

As a Commercial & CRM Executive you will play a key role in developing and expanding the market share through driving growth and optimizing operations in the Spanish market. You’ll manage budgets, analyze P&L, and collaborate with senior stakeholders to maximize ROI. Additionally, you’ll oversee commercial agreements, work with cross-functional teams, and ensure market strategies are executed smoothly.

As a Commercial & CRM Executive, you will:

• Contribute to the development and the growth of the market share for the countries of responsibility;
• Assist in developing the Marketing Budget ensuring efficient allocation and usage, flagging discrepancies, and suggesting corrective actions;
• Contribute in developing the annual commercial budget, follows up on the P&L of the countries of responsibility- responsible to identify and raise flags to CMs and Commercial, and bring insights for the efficient correction and allocation;
• Develop and own a comprehensive, data-driven CRM strategy for the local market, in collaboration with the HQ team taking into account local compliance, market conditions and competition;
• Provide updated information, analysis and reports to the management and relevant business units to drive and facilitate well-informed commercial and product decisions;
• Build a solid understanding of the regulatory framework for the market and manage relationships with key stakeholders acting as the checkpoint from HQ's side;
• Align with various departments on market strategies, ensuring clear objectives and collaboration with BI, Marketing, CRM, Compliance, Finance, CS, and other HQ teams;
• Supervise/run projects/initiatives to enhance market strategy and customer experience to life;
• Ensure that the current internal cross-departmental processes efficiently work. Improve the existing Commercial processes and build up new processes where necessary;
• Oversee the execution of Commercial Operations, including daily, weekly, and monthly reports and templates.

What you’ll bring

• 3+ years of experience in a similar position in consumer focused online high transactional industry, ideally from gambling and/or casino industry;
• Excellent Spanish & English both in speaking and writing;
• Strong customer focus, hands-on approach, and execution skills, with a keen business sense and sales-driven mindset;
• A good understanding of online conversion, retention and reactivation techniques;
• A strong grasp of customer loyalty and value strategies in a transactional web and mobile environment;
• Good knowledge of key performance and customer metrics;
• International experience and working knowledge are an advantage;
• Experience in process driven operations is an advantage, will be considered an asset;
• High energy and ambition levels with passion for success;
• Strong leadership, cooperation and analytical skills, team spirit;
• Excellent presentation and communication abilities;
• Exceptional stakeholder management and cross-functional coordination skills.

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We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.

• A buddy will support you with your onboarding
• Hybrid way of working
• Unlimited access to Udemy & continuous training