Medical Device Customer Support Specialist (Remote)

ZimVie; Barcelona; Híbrido; EUR 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Temporary contract (1 year)

Partially remote work option available

Competitive compensation package

Descripción de la vacante

ZimVie is seeking a Customer Service Associate in Barcelona, Spain to support customers and internal departments, ensuring product availability and accurate information.

Role involves answering calls, resolving requests, stock control, and account setup, with data integrity as a priority. A partially remote work option is available under a one-year temporary contract in a global medical device company.

Formación

• Secondary education
• 2 years working experience in a high-end Customer Service role
• Experience in working with operative systems
• Some knowledge of the medical device industry is a plus
• Customer Service Oriented
• General financial knowledge is a plus
• MS Office
• Spanish fluent is a plus

Responsabilidades

• Answer all incoming phone calls, giving technical information and/or placing orders into the computer system in order to meet the customer’s expectations.
• Respond to customer requests and resolve their issues by providing them with product and service information and serving as liaison between the customer and various departments in order to meet the customer’s demands.
• Control stock and back orders and follow up on delivery. Process returned items. Ensure the clients receive the needed items on time and ensure all processes meet the company’s policies.
• Set up new accounts, maintain records, and perform related administrative duties to ensure that all data is accurate.

Conocimientos

Customer service

MS Office

Spanish language

Operating systems

Educación

Secondary education

Herramientas

Operating systems

Descripción del empleo

ZimVie is seeking a Customer Service Associate in Barcelona, Spain to support customers and internal departments, ensuring product availability and accurate information.

Role involves answering calls, resolving requests, stock control, and account setup, with data integrity as a priority. A partially remote work option is available under a one-year temporary contract in a global medical device company.