Madrid Reservations Specialist | Elevate Guest Experience

Minor Hotels Europe and Americas; Madrid; Presencial; EUR 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dynamic team

Training plan

Mobility (national/international)

Incentives and benefits

Descripción de la vacante

Minor Hotels in Madrid is seeking a Booking Agent to join our Central Reservation Office. You will manage reservations across channels from request to confirmation, provide information on hotels and services, and contribute to up-selling and revenue growth while delivering excellent service.

Requirements include English fluency, face-to-face full-time availability, and prior experience in reservation management or sales. Training and development opportunities are offered within a dynamic team.

Formación

• Knowledge of English is a must.
• Availability for full-time, face-to-face duties.
• Experience in reservation management or sales is valued.

Responsabilidades

• Manage reservations across channels from request to confirmation.
• Provide information on hotels, products and services.
• Carry out up-selling and cross-selling to increase revenue.
• Deliver excellent service and exceed customer expectations.

Conocimientos

Excellent communication

Sales skills

Customer service

Flexibility

Proactivity

Objectives-driven

Educación

Hospitality/Tourism training

Herramientas

Microsoft Office

Internet

Databases

Descripción del empleo

Minor Hotels in Madrid is seeking a Booking Agent to join our Central Reservation Office. You will manage reservations across channels from request to confirmation, provide information on hotels and services, and contribute to up-selling and revenue growth while delivering excellent service.

Requirements include English fluency, face-to-face full-time availability, and prior experience in reservation management or sales. Training and development opportunities are offered within a dynamic team.