Madrid On-Site End User Support Specialist (Level 2)

Humankind Global Recruitment; Madrid; Presencial; EUR 40.000 - 42.000; Jornada completa

Descripción de la vacante

End User Support Specialist (level 2) in Madrid is posted for a 12-month, fully on-site contract with a client in Spain. The role focuses on owning tickets end-to-end, maintaining endpoint and meeting room tech, and ensuring JML activities align with SLAs.

The candidate should bring prior IT support experience, strong Windows and Mac OS knowledge, and MDM proficiency (preferably ManageEngine Endpoint Central), with excellent customer service and communication skills to support internal users and

Formación

• Previous experience in a similar IT Support role (level 2)
• Strong knowledge of Windows and Mac OS; Linux beneficial
• Strong MDM experience – preferably ManageEngine Endpoint Central
• Excellent customer service and communication skills with ownership of issues

Responsabilidades

• Own support ticket cases end-to-end within defined SLA
• Maintain endpoint, meeting room and workplace technologies across offices
• Ensure joiner/mover/leaver (JML) processes are followed
• Support on projects to improve processes using scripting or workflow enhancements

Conocimientos

Windows OS

Mac OS

MDM experience

Customer service

Herramientas

ManageEngine Endpoint Central

Descripción del empleo

End User Support Specialist (level 2) in Madrid is posted for a 12-month, fully on-site contract with a client in Spain. The role focuses on owning tickets end-to-end, maintaining endpoint and meeting room tech, and ensuring JML activities align with SLAs.

The candidate should bring prior IT support experience, strong Windows and Mac OS knowledge, and MDM proficiency (preferably ManageEngine Endpoint Central), with excellent customer service and communication skills to support internal users and