End User Support Specialist

Humankind Global Recruitment; As Catro Rúas; Presencial; EUR 40.000 - 42.000; Jornada completa

Descripción de la vacante

Humankind Global Recruitment is seeking an End User Support Specialist (level 2) for Madrid, on-site. You will own front-line and end-to-end support tickets, maintain endpoint and meeting room technologies, and ensure JML activities align with SLA boundaries.

In addition to daily support, you will participate in projects to streamline processes, introduce scripting or workflow improvements, and enhance the end-user experience across supported offices.

Formación

• 3+ years in IT support or similar role.
• Proficient in Windows and macOS; Linux a plus.
• Strong client-facing communication and ownership.
• Experience with endpoint and meeting room tech.

Responsabilidades

• Own support tickets end-to-end.
• Maintain endpoints, meeting room, and workplace tech across offices.
• Support joiners/movers/leavers (JML) per SLA.
• Assist on process-improvement projects via automation.

Conocimientos

IT Support

Windows & Mac OS

MDM Endpoint Central

Customer service

Ticketing

Herramientas

ManageEngine Endpoint Central

Descripción del empleo

End User Support Specialist (level 2)

Madrid (fully on site)

12 month contract

€40,000 - €42,000 p/a

The Role

We are partnered with a world class IT services provider based in Spain but working with clients on a global scale. Following a recent promotion they are looking to recruit a level 2 End User Support Specialist to join their team in Madrid to provide support both internally and to clients.

The role operates within a defined support model where Service Desk owns front-line support including intake. Triage and resolution within a defined scope. In this role you will own support ticket cases end-to-end as well as maintain endpoint, meeting room and workplace technologies across supported offices and locations. You will ensure all support requests are managed correctly and ensure joiner, mover, leaver (JML) activities are completed in line with processes and to the agreed SLA boundaries.

As well as your regular duties you will also support on projects to improve processes and help to identify opportunities where scripting, automation or workflow improvements can enhance the end-user-experience and improve support consistency.

The successful End User Support Specialist will have:

• Previous experience in a similar IT Support role (either level 2 or level 1 with some exposure to more advanced support)
• Strong knowledge of both Windows and Mac OS whilst Linux system experience would be advantageous
• Strong Mobile Device Management (MDM) experience – preferably ManageEngine Endpoint Central although other systems are welcome
• Excellent customer service and communication skills with a track record of taking ownership and delivering a high level of customer support