Madrid Luxury Store Leader — Assistant Manager

TOD'S Group; Madrid; Presencial; EUR 35.000 - 52.000; Jornada completa

Descripción de la vacante

TOD'S Group in Madrid seeks a Store Manager to drive sales, protect the brand image, and elevate the customer experience in the boutique.

You will lead a small team, set targets, conduct daily briefings, train new staff, and coordinate with Visual Merchandising and Trade Marketing to maximize turnover while maintaining flawless store standards. Fluent Spanish and English are required; 3–4 years store experience and 2 years people management are expected.

Formación

• 3–4 years store experience.
• 2 years minimum team management experience.
• Fluent Spanish and English.
• Strong organization and communication skills.
• Knowledge of luxury fashion and shoes.
• Customer oriented with a results focus.

Responsabilidades

• Drive store sales turnover and implement TOD'S sales policy.
• Set sales objectives and periodically analyze results.
• Implement the selling ceremony per Brand guidelines.
• Highlight products according to the brand's visual policy with VM support.
• Set up CRM actions to develop the customer database.
• Coordinate Trade marketing events.
• Analyze sales reports and customer feedback to propose actions.
• Manage stock: restocking, inventories, discrepancies and sell-through.
• Lead store team, provide briefings, set goals and train staff.
• Ensure customer service guidelines and post-sales support.

Conocimientos

Management

Luxury sales

Hospitality techniques

KPIs

Client oriented

Organization

Written and oral communication

Knowledge of luxury fashion

Fluent Spanish and English

Descripción del empleo

TOD'S Group in Madrid seeks a Store Manager to drive sales, protect the brand image, and elevate the customer experience in the boutique.

You will lead a small team, set targets, conduct daily briefings, train new staff, and coordinate with Visual Merchandising and Trade Marketing to maximize turnover while maintaining flawless store standards. Fluent Spanish and English are required; 3–4 years store experience and 2 years people management are expected.