Madrid-Based Online Programs Coordinator — Impactful Education

IE University; Madrid; Presencial; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

IE University in Madrid is seeking a Program Coordinator – Online Programs to join its dynamic Operations and Course Management team. The role supports enrollment, program delivery, and learner success for online programs delivered to B2B and B2C clients.

You will manage end-to-end delivery of synchronous and asynchronous programs, provide first-level technical support, and analyze participant feedback using learning analytics to enhance the learner experience.

Formación

• Customer-oriented with a commitment to service excellence.
• Strong stakeholder management and collaboration skills.
• High attention to detail and an organised, methodical working style.
• Fluency in English (native or near-native level). High level of Spanish is desirable.
• Excellent interpersonal, communication, and teamwork skills.
• Ability to work effectively with B2B and B2C clients from diverse industries, cultures, and nationalities.
• Ability to work in a fast-paced, international environment and adapt to changing business needs.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Experience working with learning management systems or online program delivery is a plus.

Responsabilidades

• Support the enrollment process for online programs, coordinating with both internal and external stakeholders.
• Attend to administrative duties to ensure a smooth enrollment process.
• Provide first-level technical support to participants when needed.
• Execute the delivery of online programs as part of the Program Management team.
• Manage end-to-end delivery of synchronous and asynchronous online programs.
• Support participants and faculty before, during, and after the program.
• Execute satisfaction surveys and analyze participant feedback.
• Leverage learning analytics to enhance the learner experience.
• Build and maintain strong relationships with participants, faculty, corporate clients, and internal stakeholders.
• Collaborate with cross-functional teams, including Academic, Admissions, Marketing, Sales, Technology, and Finance, to ensure successful program delivery.
• Prepare presentations, reports, and client communications.
• Investigate and test innovative educational technologies, artificial intelligence, and learning analytics solutions to improve program delivery and learner satisfaction.

Conocimientos

Customer service

Stakeholder management

Attention to detail

Interpersonal skills

Team collaboration

Data-driven decisions

English fluency

Spanish helpful

LMS familiarity

Descripción del empleo

IE University in Madrid is seeking a Program Coordinator – Online Programs to join its dynamic Operations and Course Management team. The role supports enrollment, program delivery, and learner success for online programs delivered to B2B and B2C clients.

You will manage end-to-end delivery of synchronous and asynchronous programs, provide first-level technical support, and analyze participant feedback using learning analytics to enhance the learner experience.