Student & Operations Coordinator, Business Masters — Madrid

IE Group; Madrid; On-site; EUR 21,000 - 32,000; Full time

Job summary

IE University’s Business School in Madrid is seeking a proactive Program Assistant to join its team. You will be the first point of contact for students and professors, supporting the Program Management team with day-to-day administrative tasks to ensure smooth delivery of programs.

Based in Madrid, you will collaborate with multiple departments, manage a high volume of inquiries, and help organize events and travel for program deliveries, while maintaining accurate databases and producing clear

Qualifications

• Bachelor’s Degree is preferred.
• Fluency in both English and Spanish, and strong verbal and written communication.
• Proficiency in Microsoft Office (Word, Excel and PowerPoint).
• Experience interfacing with customers and strong organizational skills.
• Ability to work in a multicultural environment.
• EU work permit required.

Responsibilities

• Act as point of contact with departments involved in programs’ operations (Faculty, Admissions, Registrar’s Office, Planning…).
• Attend and support students and professors daily.
• Manage a high volume of emails and respond on time to student queries.
• Coordinate with Registrar, Planning and other departments on administrative issues.
• Process internal expense reports.
• Compile and update databases with student information.
• Prepare and edit reports and presentations.
• Assist the Program Management Team in communications with internal and external stakeholders.
• Manage logistics of program deliveries: catering, events, and travel arrangements.

Skills

English fluency

Spanish fluency

Communication skills

Organization

Can-do attitude

Teamwork

Multicultural mindset

Customer interface

Education

Bachelor’s Degree preferred

Tools

Microsoft Office

Job description

IE University’s Business School in Madrid is seeking a proactive Program Assistant to join its team. You will be the first point of contact for students and professors, supporting the Program Management team with day-to-day administrative tasks to ensure smooth delivery of programs.

Based in Madrid, you will collaborate with multiple departments, manage a high volume of inquiries, and help organize events and travel for program deliveries, while maintaining accurate databases and producing clear