Madrid-based Customer Support Engineer — Gas Turbines

Mitsubishi Power EMEA; Benidorm; On-site; EUR 60,000 - 85,000; Full time

Job summary

Mitsubishi Power EMEA is seeking a Customer Support Engineer for our Madrid office. You will deliver day-to-day technical support, resolve complex engineering issues and assist with maintenance planning for OEM gas and steam turbines, generators, and control systems.

You will collaborate with the Engineering Team Leader and support outages, inspections, and technical documentation while ensuring reliability and safety of operating assets. Fluency in business English is required.

Qualifications

• Bachelor's degree in Mechanical Engineering.
• Experience or exposure to steam turbine design, operation, repair, service, installation or commissioning.
• Experience developing and writing technical specifications and/or proposals.
• Strong analytical and problem-solving skills.
• Excellent technical report-writing and communication skills.
• Strong customer service and organisational skills.

Responsibilities

• Provide technical support and problem resolution for customers relating to gas turbines, steam turbines, generators, control systems and associated auxiliaries.
• Support the operation and maintenance of MHI gas turbines, steam turbines, control systems and auxiliary equipment.
• Respond to internal and external customer requests, applying strong technical knowledge, analytical skills and sound engineering principles.
• Investigate technical issues, identify root causes and develop effective corrective actions.
• Lead and manage root cause analysis for significant technical issues and provide technical leadership to personnel involved in resolving customer problems.
• Act as a liaison between field service teams and design engineering to drive timely technical resolutions.
• Support planned inspections and maintenance activities, including acting as the company engineer during gas and steam turbine inspections when required.
• Provide engineering support during planned and unplanned/forced outages to help meet customer availability requirements.
• Prepare technical reports, procedures, specifications, presentations and other engineering documentation.
• Ensure technical data and project information are accurately documented in accordance with engineering policies and procedures.
• Prepare and deliver technical presentations and participate in customer technical review meetings.
• Develop and maintain strong relationships with customers, ensuring their technical requirements and issues are understood and addressed promptly.
• Provide technical input to commercial teams supporting sales, service and proposal activities.
• Act as an interface between commercial, service and repair functions.
• Support the identification and resolution of Technical Non-Conformance Reports (NCRs) and Requests for Action (RFAs).
• Develop proactive working procedures and improvements to increase future efficiency.
• Assist the Engineering Manager and wider engineering team with customer support activities and other technical projects.

Skills

Analytical skills

Problem solving

Communication skills

Technical writing

Customer service

Education

Bachelor's degree in Mechanical Engineering

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Mitsubishi Power EMEA is seeking a Customer Support Engineer for our Madrid office. You will deliver day-to-day technical support, resolve complex engineering issues and assist with maintenance planning for OEM gas and steam turbines, generators, and control systems.

You will collaborate with the Engineering Team Leader and support outages, inspections, and technical documentation while ensuring reliability and safety of operating assets. Fluency in business English is required.