Madrid-Based Academic Policy & Student Experience Coordinator

Ie University; Madrid; On-site; EUR 32,000 - 52,000; Full time

Job summary

IE University in Madrid is seeking a Coordinator to support academic governance, digital transformation, and student experience initiatives. You will work with academic leadership, registrar services, IT, and other stakeholders to ensure alignment with institutional priorities and to enhance student success.

The role requires strong organizational skills, attention to detail, and the ability to work independently while supporting strategic objectives.

Qualifications

• 2-3 years of professional experience in operations, policy support, higher education administration, or related roles.
• Strong proficiency in Microsoft Office; experience with data visualization tools (Power BI, Tableau) preferred.
• Excellent organizational and project management skills with ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills with ability to present information clearly to diverse audiences and senior leadership.
• Experience with process documentation, mapping, and improvement methodologies.

Responsibilities

• Coordinate the design, implementation, and execution of academic policies and governance frameworks.
• Support digital transformation initiatives and project timelines.
• Document processes and map student lifecycle workflows.
• Prepare materials for governance meetings and track follow-up actions.
• Maintain dashboards and analytics for student experience and academic operations.
• Coordinate cross-functional meetings and travel/invoice logistics.

Skills

Strong organizational skills

Project management

Stakeholder management

Analytical thinking

Clear communication

Education

Bachelor's degree

Tools

Power BI

Tableau

Microsoft Office

Job description

IE University in Madrid is seeking a Coordinator to support academic governance, digital transformation, and student experience initiatives. You will work with academic leadership, registrar services, IT, and other stakeholders to ensure alignment with institutional priorities and to enhance student success.

The role requires strong organizational skills, attention to detail, and the ability to work independently while supporting strategic objectives.