Education & Student Experience Coordinator | Governance & Analytics

Ie University; Comunidad de Madrid; On-site; EUR 42,000 - 65,000; Full time

Job summary

IE University in Madrid seeks a Coordinator for the Vice Rectorate of Education and Student Experience to design, implement, and execute academic policies and governance frameworks. You will collaborate with leadership, registrars, IT, and schools to enhance the student journey and strengthen institutional reputation.

Responsibilites include policy development, governance meeting support, process mapping, and data analytics to drive measurable improvements in student experience and compliance.

Qualifications

• Bachelor's degree in Education, Business Administration, Public Policy, Data Analytics, or related field.
• 2-3 years of professional experience in operations, policy support, higher education administration, or related roles.
• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and experience with data visualization tools (Power BI, Tableau).
• Excellent organizational and project management skills with ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills with ability to present information clearly to diverse audiences and senior leadership.
• Experience with process documentation, mapping, and improvement methodologies.

Responsibilities

• Coordinate the development and documentation of academic policies, procedures, and governance frameworks that support student success, ensure academic rigor, and maintain regulatory compliance.
• Manage the preparation and distribution of materials for academic governance meetings, including agendas, documentation, meeting minutes, and follow-up actions.
• Support the review and revision of existing policies to ensure clarity, consistency, student-friendly language, and alignment with student experience objectives.
• Maintain documentation of accreditation standards and regulatory requirements, translating complex regulatory requirements into accessible formats with proper version control.
• Track policy approval workflows, governance committee processes, and decision-making frameworks, communicating status updates to stakeholders.
• Identify opportunities for policy simplification, governance process streamlining, and improved student-facing communication that reduces administrative friction and creates clear pathways for student progression.
• Coordinate data collection, organization, and validation for student experience, academic operations reporting, and student progression tracking.
• Maintain and update dashboards, reporting mechanisms, and analytics frameworks, ensuring data accuracy, consistency, accessibility, and usability for decision-making.

Education

Bachelor's degree in Education, Business Administration, Public Policy, Data Analytics, or related field

Tools

Power BI

Tableau

Microsoft Office

Job description

IE University in Madrid seeks a Coordinator for the Vice Rectorate of Education and Student Experience to design, implement, and execute academic policies and governance frameworks. You will collaborate with leadership, registrars, IT, and schools to enhance the student journey and strengthen institutional reputation.

Responsibilites include policy development, governance meeting support, process mapping, and data analytics to drive measurable improvements in student experience and compliance.