Associate Director, Student Experience & Governance

IE University; Madrid; On-site; EUR 90,000 - 120,000; Full time

Job summary

IE University in Madrid seeks an Associate Director of Student Experience to lead the design, implementation, and optimization of academic policies, governance frameworks, and processes that enhance student experience and institutional reputation.

Reporting to the Director of Education and Student Experience, the role blends strategic planning, digital transformation, analytics, and stakeholder engagement across IE's schools, registrar services, IT, and academic leadership to deliver measurable

Qualifications

• Master's degree in Business Administration, Big Data, Analytics, Higher Education Administration, Organizational Development, or related field.
• 4+ years of relevant experience in academic affairs, higher education operations, process improvement, project management, or related areas.
• Proven experience designing and implementing policies, governance frameworks, or operational processes in complex organizational environments.
• Experience leading digital transformation, process optimization, or data analytics initiatives is highly desirable.

Responsibilities

• Develop, implement, and continuously improve academic policies, procedures, and governance frameworks that support student success, ensure academic rigor, and maintain regulatory compliance.
• Lead governance structures, committee processes, and decision-making frameworks that enhance student experience and educational quality.
• Design dashboards and analytics frameworks that measure student experience impact and inform decisions to boost student outcomes.
• Collaborate with IT and academic leadership to implement systems and platforms that simplify academic processes.

Skills

Strategic thinking

Bilingual English/Spanish

Data analytics

Policy design

Project management

Stakeholder engagement

Communication

Process mapping

Digital transformation

Education

Master's degree in Business Administration or related field

Tools

Data visualization tools

Job description

IE University in Madrid seeks an Associate Director of Student Experience to lead the design, implementation, and optimization of academic policies, governance frameworks, and processes that enhance student experience and institutional reputation.

Reporting to the Director of Education and Student Experience, the role blends strategic planning, digital transformation, analytics, and stakeholder engagement across IE's schools, registrar services, IT, and academic leadership to deliver measurable