Luxury Reservations Specialist - Mallorca Resort

Four Seasons; Islas Baleares; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Free accommodations

Dry cleaning

Employee meals

Restaurant discounts

Local discounts

Transport support

Mental health

Job summary

Four Seasons Resort Mallorca at Formentor seeks a Reservations Agent to manage guest bookings and deliver an exceptional pre-arrival experience. You will handle reservations by phone, email and online systems, providing guests with accurate information on rates, accommodations and available services.

Collaborating with multiple departments, you’ll ensure guest preferences are communicated and fulfilled from booking through arrival, while supporting PBX tasks and internal communications to

Qualifications

• 2 years of reservations or hotel customer service experience.
• Familiarity with PMS booking systems.
• Strong written and spoken English and Spanish.

Responsibilities

• Handle incoming reservations via phone, email and online systems with accuracy.
• Provide guests with information on accommodations, rates and services.
• Modify or cancel reservations while maintaining high service quality.
• Keep accurate records and update the reservations system promptly.
• Collaborate with other departments to fulfill guest requests.
• Answer and direct calls professionally and maintain Four Seasons' standards.
• Execute switchboard tasks and PBX support as needed.

Skills

Customer service

Reservations experience

Communication skills

Attention to detail

Problem solving

Hotel operations

Multitasking

PMS software

Organizational skills

Team player

Cultural sensitivity

Sales skills

Flexibility

Adaptability

Education

Professional /Technician

Tools

PMS software

Job description

Four Seasons Resort Mallorca at Formentor seeks a Reservations Agent to manage guest bookings and deliver an exceptional pre-arrival experience. You will handle reservations by phone, email and online systems, providing guests with accurate information on rates, accommodations and available services.

Collaborating with multiple departments, you’ll ensure guest preferences are communicated and fulfilled from booking through arrival, while supporting PBX tasks and internal communications to