Lux Spa Assistant Manager | Elevate Guest Wellness

Four Seasons; Islas Baleares; On-site; EUR 42,000 - 54,000; Full time

Job summary

Four Seasons Resort Mallorca at Formentor is seeking a Spa Assistant Manager to support day-to-day spa operations and ensure an exceptional guest experience. You will supervise therapists, coordinate schedules, and uphold luxury service standards while driving revenue and maintaining operational excellence.

The role requires strong leadership, a passion for wellness, and excellent communication to collaborate with the spa team and guests.

Qualifications

• Leadership in overseeing daily operations and managing a team of therapists and spa staff.
• Strong customer service focus to ensure high-quality guest experiences.
• Knowledge of spa treatments, products, and wellness services to support the team.
• Ability to manage bookings, staffing schedules, and inventory for smooth operations.
• Experience in staff training, development, and performance management.
• Problem-solving to handle guest or staff issues professionally and promptly.
• Attention to detail to maintain luxury spa standards and cleanliness.
• Excellent communication with spa team and guests for effective service.

Responsibilities

• Assist the Spa Manager in overseeing daily spa operations and ensuring high-quality guest services.
• Supervise spa staff, providing training and support to enhance performance and service standards.
• Monitor inventory levels of spa products and equipment, assisting with ordering as needed.
• Address guest inquiries and concerns promptly to ensure satisfaction and resolve issues.
• Collaborate with the management team to develop and implement spa promotions and programs.

Skills

Leadership

Customer service

Spa knowledge

Operational efficiency

Team management

Problem solving

Attention to detail

Strong communication

Budget awareness

Passion for wellness

Job description

Four Seasons Resort Mallorca at Formentor is seeking a Spa Assistant Manager to support day-to-day spa operations and ensure an exceptional guest experience. You will supervise therapists, coordinate schedules, and uphold luxury service standards while driving revenue and maintaining operational excellence.

The role requires strong leadership, a passion for wellness, and excellent communication to collaborate with the spa team and guests.