Luxury Reservations Agent

Four Seasons Hotels Ltd; Islas Baleares; On-site; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Competitive Salary

Excellent Training and Development

Complimentary Accommodation

Complimentary Dry Cleaning

Complimentary Employee Meals

Hotel Discounts

Mental Health Support

Job summary

Four Seasons Hotels Ltd in Mallorca is seeking a Call Center/Reservations Agent to be the first point of contact for guests. You will handle inquiries, reservations, and guest requests with warmth, accuracy, and a passion for delivering exceptional experiences.

The role requires strong English and Spanish, attention to detail, and the ability to work in a fast-paced environment. Seasonal full-time contracts and benefits are offered.

Qualifications

• Customer-focused with a welcoming, solution-oriented approach.
• Excellent verbal and written English communication.
• Strong problem-solving abilities to resolve inquiries quickly.
• Spanish available and capable of interacting with international guests.

Responsibilities

• Handle guest inquiries via phone, email, and other systems while ensuring accuracy and courteous service.
• Provide information on hotel facilities, rates, and services to guests.
• Keep records of communications and update the reservation system as required.
• Collaborate with other departments to fulfill guest needs and preferences.
• Support the reservations team with additional requests and tasks to ensure a seamless guest experience.

Skills

Customer service

Communication

Problem solving

English

Spanish

Attention to detail

Multitasking

Organizational skills

Adaptability

Positive attitude

Education

Professional /Technician

Job description

Four Seasons Hotels Ltd in Mallorca is seeking a Call Center/Reservations Agent to be the first point of contact for guests. You will handle inquiries, reservations, and guest requests with warmth, accuracy, and a passion for delivering exceptional experiences.

The role requires strong English and Spanish, attention to detail, and the ability to work in a fast-paced environment. Seasonal full-time contracts and benefits are offered.