Lux Reservations Specialist – Seasonal (Mallorca)

Four Seasons Hotels Ltd; Islas Baleares; On-site; EUR 17,000 - 25,000; Full time

Benefits offered by this job

Free staff accommodation

Dry cleaning for uniforms

Meals provided

Restaurant discounts

Local discounts

Transport assistance

Mental health support

Job summary

Four Seasons Mallorca Resort is seeking a Reservations Agent to manage guest bookings and deliver an exceptional pre-arrival experience. You will handle reservations via phone, email, and online systems, providing accurate information on accommodations, rates, and services.

You will collaborate with other departments to ensure guest preferences are communicated and met, while supporting PBX operations and switchboard tasks to ensure smooth internal communication.

Qualifications

• 2 years of experience in reservations or guest services.
• Proficient in Spanish and English to communicate with guests and colleagues.
• Experience using hotel PMS and booking systems.

Responsibilities

• Handle incoming reservations via phone, email, and online systems with accuracy.
• Provide guests with information on accommodations, rates, and services.
• Confirm, modify, or cancel reservations while maintaining high service quality.
• Maintain records of bookings and update the reservation system promptly.
• Collaborate with other departments to fulfill guest requests and preferences.
• Answer and direct calls professionally and promptly, upholding Four Seasons standards.
• Support PBX tasks and general switchboard administration.

Skills

Customer Service

Reservations experience

Communication

Attention to detail

Problem solving

PMS software

Multitasking

Organizational skills

Team collaboration

Sales skills

Flexibility

Adaptability

Cultural awareness

Spanish language

English language

Education

Professional /Technician

Tools

PMS software

Job description

Four Seasons Mallorca Resort is seeking a Reservations Agent to manage guest bookings and deliver an exceptional pre-arrival experience. You will handle reservations via phone, email, and online systems, providing accurate information on accommodations, rates, and services.

You will collaborate with other departments to ensure guest preferences are communicated and met, while supporting PBX operations and switchboard tasks to ensure smooth internal communication.