Luxury Housekeeping Supervisor - Guest Experience Lead

Sails Up Recruitment; Barcelona; Presencial; EUR 30.000 - 42.000; Jornada completa

Descripción de la vacante

Grand Hyatt Barcelona is seeking a meticulous Housekeeping Supervisor to lead a luxury hotel housekeeping team, ensure rooms meet brand standards, and drive guest satisfaction. You will supervise daily operations, coach staff, and collaborate with Engineering and Front Office to deliver on-time readiness.

Fluency in English and Spanish required; weekend/holiday availability expected. You will play a key role in maintaining safety, hygiene, and high service levels in a fast-paced luxury

Formación

• 2+ years experience in housekeeping supervision or coordination.
• Strong organizational and time-management abilities.
• Excellent communication and interpersonal skills.
• Fluency in English and Spanish.

Responsabilidades

• Supervise cleaning and preparation of guest rooms per brand standards.
• Conduct room inspections and follow up on quality or maintenance issues.
• Ensure proper use of cleaning materials and equipment by staff.
• Coordinate daily tasks and provide on-the-spot coaching.
• Communicate with Engineering, Front Office and other departments to ensure rooms are ready on time.
• Maintain records of productivity and room status updates.
• Uphold safety, hygiene and sustainability standards.
• Assist training and onboarding of staff.

Conocimientos

Team leadership

Organized

Attention to detail

Communication

English Spanish fluency

Herramientas

HotSOS

Opera PMS

Colleague Advantage

Descripción del empleo

Grand Hyatt Barcelona is seeking a meticulous Housekeeping Supervisor to lead a luxury hotel housekeeping team, ensure rooms meet brand standards, and drive guest satisfaction. You will supervise daily operations, coach staff, and collaborate with Engineering and Front Office to deliver on-time readiness.

Fluency in English and Spanish required; weekend/holiday availability expected. You will play a key role in maintaining safety, hygiene, and high service levels in a fast-paced luxury