Luxury Hotel Server - Pre-Opening Team (Madrid)

fourseasons; Madrid; On-site; EUR 21,000 - 30,000; Full time

Job summary

Four Seasons Hotel Madrid is seeking servers to join our pre-opening team. This essential member of the Food & Beverage team will provide an enjoyable, expertly served beverage or dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.

The responsibilities include taking orders, serving and preparing items, knowing the menu, and ensuring guest satisfaction. Fluency in English and Spanish and legal right to work in Spain are required.

Qualifications

• Previous Food & Beverage experience in a luxury resort/hotel.
• Ability to work in a fast-paced environment.
• Excellent personal presentation and interpersonal skills.
• Flexible schedule including mornings, afternoons, weekends, and holidays.

Responsibilities

• Takes orders for, serves food and beverages to guests as per standards in a friendly, timely and efficient manner.
• Has knowledge of the menu, with the ability to make suggestions.
• Anticipates guest needs, offers suggestions and ascertains satisfaction.
• Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur.
• Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented.
• Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner.
• Breakdown, clean and set-up of tables, buffets, and food stations as well as the back-ofhouse areas.
• Plate, prepare food & beverage items and serve as indicated in the Standards Training Manual.

Skills

Food & Beverage experience

Job description

Four Seasons Hotel Madrid is seeking servers to join our pre-opening team. This essential member of the Food & Beverage team will provide an enjoyable, expertly served beverage or dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.

The responsibilities include taking orders, serving and preparing items, knowing the menu, and ensuring guest satisfaction. Fluency in English and Spanish and legal right to work in Spain are required.