Spa Receptionist- Four Seasons Hotel Madrid

fourseasons; Madrid; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Competitive Salary

Training & Development

Employee Travel Program

Dry Cleaning for Uniforms

Vacation days

Health Insurance

Employee Meals

Job summary

Four Seasons Hotel Madrid is seeking a friendly Spa Receptionist to welcome guests, answer inquiries, and schedule treatments. You will maintain a pristine front desk, upsell products, and coordinate with spa teams to maximize guest satisfaction.

The ideal candidate has spa or hospitality experience, exceptional interpersonal skills, and the ability to work flexible shifts, including weekends. Fluency in English and Spanish and legal right to work in Spain are required.

Qualifications

• Experience in spa or hospitality environment.
• Strong interpersonal and communication abilities.
• Flexibility to work shifts, including weekends.
• Fluency in English and Spanish; legal right to work in Spain.

Responsibilities

• Welcome guests at the Spa and handle inquiries.
• Take reservations for spa treatments and upsell products.
• Coordinate with spa team to optimize treatment scheduling.
• Maintain a clean, professional reception area and assist with payments.
• Prepare daily reports and handle mail correspondences as needed.
• Assist guests with facility tours and explain services offered.

Skills

Interpersonal skills

Multitasking

Customer service

English & Spanish fluency

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.

About the role

Four Seasons Hotel Madrid is looking for a Spa Receptionist to join our team. The Spa Receptionist is responsible for proactively welcoming guests and dealing with all enquiries, being knowledgeable about treatments, products and services offered as well as pricing, and scheduling treatments to maximize use of time within the treatment schedule. The role also includes to take a proactive approach to understanding guest needs and desires.

What you will do

• Welcome the guests at the Spa


• Deal with all mail correspondences


• Take reservations for spa treatments


• Ability to upsell cosmetic products and retail brands within the Spa


• Take the guest for a tour of the spa and explain the facilities offered to guests.


• Work harmoniously and professionally with co-workers and supervisors.


• Checking guest in and out, following payment procedures.


• Ensure the reception area is clean and presentable at all times.


• Prepare daily reports.

What you bring

As an ambassador of Four Seasons, our ideal Spa Receptionist should represent the brand through excellent grooming, a positive attitude and a warm welcoming smile. Strong interpersonal skills are paramount, as well as the ability to multitask and solve problems. Previous Spa or Hospitality experience is required. Applicants also are required to have a flexible schedule and the ability to work all shifts, weekends and holidays. Must have the legal right to work in Spain and have fluency in English and Spanish. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package.


• Excellent Training and Development opportunities.


• Complimentary Accommodation at other Four Seasons Hotels and Resort (Employee Travel Program).


• Complimentary Dry Cleaning for Employee Uniforms.


• 50 natural days of vacation, and the day of the birthday free.


• Complimentary Private Health insurance.


• Complimentary Employee Meals.

Schedule & Hours:

This is a full-time position.

This role might operate on a rotating shift basis, covering morning and evening shifts throughout the week, including weekends.