Luxury Guest Experience Coordinator

Four Seasons; Madrid; Presencial; EUR 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary Accommodation at other 四

Descripción de la vacante

Four Seasons Hotel Madrid is seeking a passionate Guest Experience Coordinator to support the Guest Experience team in preparing arrivals, particularly VIP and repeat guests, before the arrival date. You will handle administrative tasks to anticipate and tailor guest stays, while building personalized relationships throughout their experience.

The role requires a degree in Hospitality or related field, experience in luxury hospitality, fluent English and Spanish, and strong communication and

Formación

• Degree in Hospitality, Tourism, Business Administration, or related field.
• Experience in customer service, preferably in luxury hotels.
• Fluency in English and Spanish.
• Solid understanding of hotel operations and service standards.
• Proficiency in communication channels (phone, email, chat).
• Experience using hotel management systems (PMS) is a plus.

Responsabilidades

• Contact guests prior to their stay.
• Verify arrival times and transportation methods of guests.
• Gather information about guests’ itineraries during their stay.
• Monitor Executive Office arrivals in cooperation with management.
• Implement guest welcome procedures (welcome cards, amenities, welcome gifts, etc.).
• Contribute to the creation of personalized guest attentions.
• Assist all other departments during peak activity periods.
• Manage email correspondence for Guest Experience and related inboxes.
• Follow and execute all instructions regarding tasks, discipline, and working hours.
• Have comprehensive knowledge of all departments, including opening hours and pricing of all outlets and services offered to guests.
• Provide operational support to the Guest Experience team during busy periods; presence in the lobby when necessary.
• Train interns when necessary.

Descripción del empleo

Four Seasons Hotel Madrid is seeking a passionate Guest Experience Coordinator to support the Guest Experience team in preparing arrivals, particularly VIP and repeat guests, before the arrival date. You will handle administrative tasks to anticipate and tailor guest stays, while building personalized relationships throughout their experience.

The role requires a degree in Hospitality or related field, experience in luxury hospitality, fluent English and Spanish, and strong communication and