Luxury Front Office Assistant Manager | Guest Experience

IHG Hotels & Resorts; Cebreros; Presencial; EUR 42.000 - 54.000; Jornada completa

Descripción de la vacante

Six Senses Quexigal Palace in Spain seeks an Assistant Front of House Manager to safeguard its vision of emotional hospitality and exceptional guest experiences. You will oversee the Front Office, guide a team, and uphold Six Senses standards.

Fluent in English and Spanish, you will collaborate with Housekeeping, F&B, and Guest Experience to personalize stays, manage reservations, and ensure compliant, sustainable operations.

Formación

• Bachelor’s degree in Hotel Management or related field with 2–4 years in Front Office or Guest Services.
• Experience in luxury lifestyle or Forbes/LQA environment.
• Fluent in English and Spanish; additional languages preferred.

Responsabilidades

• Oversee Front Office operation to ensure exceptional guest experiences.
• Lead and develop Front Office team with focus on emotional hospitality.
• Act as Manager on Duty when required and support operational decisions.
• Coordinate with Housekeeping, Guest Experience, Engineering, Spa, F&B for seamless guest journeys.
• Monitor arrivals, VIPs, long stays, and special requests; tailor preparations.
• Maintain guest profiles in Opera PMS for personalized stays.
• Ensure compliance with Six Senses standards and GDPR.

Conocimientos

Front Office Leadership

Guest Services

Team Management

Communication

Educación

Bachelor's degree in Hotel Management / Business Administration

Herramientas

Opera PMS

Descripción del empleo

Six Senses Quexigal Palace in Spain seeks an Assistant Front of House Manager to safeguard its vision of emotional hospitality and exceptional guest experiences. You will oversee the Front Office, guide a team, and uphold Six Senses standards.

Fluent in English and Spanish, you will collaborate with Housekeeping, F&B, and Guest Experience to personalize stays, manage reservations, and ensure compliant, sustainable operations.