Lux Concierge: Curate Unforgettable Guest Experiences

Fairmont Hotels & Resorts; Andalucía; Presencial; EUR 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted hotel rates

Academies for growth and development

Learning programs

Descripción de la vacante

Fairmont La Hacienda in southern Spain seeks a courteous Concierge to welcome guests, provide personalized recommendations, and oversee daily concierge desk operations. You will coordinate with bell staff and other departments to ensure seamless service, maintain up-to-date knowledge of local attractions, and handle guest requests with discretion and professionalism.

The role requires strong English communication, multi-tasking ability, and a polished, guest-centric approach within a luxury

Formación

• Strong English communication, both spoken and written.
• Able to multitask and manage shifting priorities.
• Organized, proactive, and detail oriented in a luxury hospitality setting.
• Professional appearance and courteous interaction with guests.
• Team player with a can-do attitude and strong service mindset.

Responsabilidades

• Welcome and greet guests warmly by name, delivering personalized service.
• Oversee daily concierge desk operations and ensure service aligns with Fairmont standards.
• Coordinate with bell staff for luggage handling and guest movements.
• Manage guest requests, reservations, and external vendor arrangements to enhance experiences.
• Maintain knowledge of local attractions and dining to provide accurate recommendations.

Conocimientos

Strong communication

Multi-tasking

Organized

Team player

Attention to detail

Professional appearance

Customer service

Shift flexibility

English proficiency

Herramientas

Opera PMS

Windows applications

Descripción del empleo

Fairmont La Hacienda in southern Spain seeks a courteous Concierge to welcome guests, provide personalized recommendations, and oversee daily concierge desk operations. You will coordinate with bell staff and other departments to ensure seamless service, maintain up-to-date knowledge of local attractions, and handle guest requests with discretion and professionalism.

The role requires strong English communication, multi-tasking ability, and a polished, guest-centric approach within a luxury