Lobby Concierge & Guest Experience Ambassador

The Luxury Collection; Sevilla; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

The Luxury Collection in Seville seeks a Full-Time Front Desk/Guest Services associate to engage hotel guests and activate lobby services, including Restaurant, Bar, Front Desk, and Lounge. You will respond to requests for transportation, reservations, or special arrangements and follow up to ensure satisfaction.

Provide local area knowledge to inform guests about nearby amenities and events, and coordinate with Bellperson, Housekeeping, and F&B staff to resolve requests while maintaining

Formación

• Education: High school diploma or GED.
• Related work experience: At least 1 year in guest services or hospitality.
• English and Spanish required.

Responsabilidades

• Engage hotel guests to enhance the service experience by activating lobby services (Restaurant & Bar, Front Desk, Lounge).
• Respond to guest requests for transportation, reservations, or special arrangements and follow up for satisfaction.
• Gather local area knowledge to inform guests about area amenities and events, and coordinate with hotel departments to resolve requests.
• Maintain professional appearance, confidentiality, and compliance with company policies; work with Bellperson, Housekeeping, and F&B staff as needed.

Descripción del empleo

The Luxury Collection in Seville seeks a Full-Time Front Desk/Guest Services associate to engage hotel guests and activate lobby services, including Restaurant, Bar, Front Desk, and Lounge. You will respond to requests for transportation, reservations, or special arrangements and follow up to ensure satisfaction.

Provide local area knowledge to inform guests about nearby amenities and events, and coordinate with Bellperson, Housekeeping, and F&B staff to resolve requests while maintaining