Lufthansa Group Duty Manager PMI

Lufthansa; Palma; Presencial; EUR 32.000 - 42.000; Jornada completa

Descripción de la vacante

Lufthansa seeks a Duty Manager in Palma to oversee airport operations, ensuring safe, punctual and high-quality service across shifts. You’ll coordinate station activities, monitor performance and lead training for staff and partners.

The role requires strong English and Spanish, leadership experience, and knowledge of airport procedures, with a focus on Safety, Compliance and reporting. Lufthansa offers dynamic aviation teamwork in a fast-paced setting.

Formación

• High school diploma or equivalent.
• Bachelor’s degree is desirable.
• 2–3 years of professional experience, including 1 year in ground operations.
• Leadership or team coordination experience desirable.
• Excellent written and spoken English and Spanish.
• Good knowledge of airport procedures and ground handling.
• Familiarity with Lufthansa Group operators, procedures and requirements.
• Experience with airlines or service partners desirable.
• Completed training in Passenger Services or Aircraft Handling.
• Proficiency in aviation-specific software and tools.
• Strong project management, organizational and strategic thinking skills.
• Willingness to work shifts.
• Valid driver’s license.

Responsabilidades

• Customer Service: delivering high-quality service and promoting Lufthansa Group standards.
• Operations: coordinating daily station operations and handling irregularities.
• Quality & Performance: monitoring service and supplier performance and taking corrective actions.
• Safety & Compliance: ensuring safety, security and regulatory requirements.
• People & Training: guiding staff and supporting workforce planning and training.
• Communication & Reporting: managing communication with customers, crews, authorities and partners.

Conocimientos

English

Spanish

Leadership

Project management

Organizational skills

Strategic thinking

Communication

Aviation software

Ground operations knowledge

Driver's license

Educación

High school diploma

Bachelor’s degree desirable

Herramientas

Aviation software

Descripción del empleo

As a Duty Manager, you are at the heart of our airport operations, ensuring safe, efficient and punctual service while delivering an outstanding customer experience. If you thrive in a fast-paced environment, take ownership and enjoy making a difference, this is your opportunity to shape the Lufthansa Group experience: every shift, every flight.

Tasks

Your main tasks would be:

• Customer Service: Ensuring personalized, high-quality service and promoting Lufthansa Group standards and values.
• Operations: Coordinating daily station operations, handling irregularities and special assistance requirements.
• Quality & Performance: Monitoring service quality and supplier performance and implementing corrective actions.
• Safety & Compliance: Ensuring compliance with safety, security, emergency and regulatory requirements.
• People & Training: Guiding airline and supplier staff and supporting workforce planning and training.
• Communication & Reporting: Managing communication with customers, crews, authorities and partners, and ensuring accurate operational reporting.

Requirements

What are the formal requirements?

• High school diploma or equivalent required.
• Bachelor’s degree is desirable.
• Minimum 2–3 years of professional experience, including at least 1 year of demonstrated experience in ground operations.
• Previous leadership or team coordination experience is desirable.
• Excellent written and spoken English and Spanish skills required.
• Good knowledge of airport procedures, ground handling processes and aviation operations.
• Knowledge of Lufthansa Group (LHG) operators, procedures and requirements.
• Experience working with other airlines and/or service partners is desirable.
• Successful completion of training in Passenger Services and/or Aircraft Handling.
• Proficiency in aviation-specific software and operational tools.
• Strong project management, organizational and strategic thinking skills.
• Willingness to work shifts.
• Valid driver’s license required.

Please note: Applications will only be considered from candidates holding a valid residence and work permit for Spain.