Loyalty Agentloyalty Agent

Homeclub; Madrid; Presencial; EUR 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

International team

Madrid office in center

Autonomy culture

Internal growth opportunities

Team events

Discounts for you and family

Descripción de la vacante

Homeclub is expanding and seeks a Booking Agent in Madrid to own the conversion journey from inquiry to reservation. You will be the go-to for turning leads into happy guests with a sales-driven, guest-first approach.

We value sharp communicators who can sell, follow up, and ensure a smooth booking experience across channels, while coordinating with Operations and Guest Experience teams. Fluency in English and Spanish is required.

Formación

• Fluent in English and Spanish with strong communication skills.
• Excellent verbal and written communication for calls and emails.
• Sales-driven mindset with ability to convert inquiries into bookings.
• Organized, proactive, and detail-oriented with reliable follow-up.
• Comfortable using CRMs and booking platforms.

Responsabilidades

• Handle incoming booking requests across channels with speed and a personal touch.
• Guide guests through the booking process, answer questions, and close deals.
• Track payments and outstanding balances for every stay.
• Manage overbookings and relocations, prioritizing guest experience.
• Coordinate with Operations and Guest Experience for smooth check-ins.
• Handle cancellations, modifications, and extensions per policy.
• Monitor daily KPIs and contribute to sales and occupancy targets.

Conocimientos

English (C1+)

Spanish (C1+)

CRM familiarity

Booking platforms

Herramientas

CRM systems

Booking platforms

Descripción del empleo

At Homeclub, we manage over 1,500 fully equipped, professionally designed apartments built around comfort and lifestyle. We started in Spain and are now expanding into the US and Latin America. We believe in a world where location is flexible and where you live shouldn't limit your options. We're a team of 18+ nationalities, growing fast, and we're looking for people who want to grow with us.

About the role

We're hiring a Booking Agent to own the full conversion journey: from the first inquiry to a confirmed reservation. Think of it as a sales-meets-service role: you'll be the person turning leads into happy guests.

This isn't your typical hospitality gig. We're looking for sharp communicators with a commercial mindset, no matter what industry you come from. If you know how to sell, follow up, and make people feel taken care of, we want to talk to you.

What You'll Do

• Handle incoming booking requests across all channels (phone, email, website, walk-ins) with speed and a personal touch.
• Guide potential guests through the entire booking process: answer questions, remove friction, close the deal.
• Track payments and outstanding balances to make sure everything is settled before and during each stay.
• Manage overbookings and relocations when needed, always putting the guest experience first.
• Coordinate with Operations and Guest Experience teams to ensure smooth check-ins.
• Handle cancellations, modifications, and extensions following company policies.
• Keep your numbers sharp: monitor daily KPIs and actively contribute to hitting sales and occupancy targets.

About you

• Fluent in English and Spanish (C1+).
• A natural communicator who's comfortable on the phone and over email.
• Sales-driven mindset: you care about conversion rates and know how to move a lead through a funnel.
• Organized, proactive, and detail-oriented - you don't let things slip through the cracks.
• Comfortable working with CRMs, booking platforms, or similar tools.

Why Homeclub?

• An international team with 18+ nationalities.
• Beautiful office in the center of Madrid.
• A culture built on autonomy, innovation, and real feedback.
• Clear paths for internal growth: we promote from within.
• After-work events, team culture, free drinks (tea & coffee, always stocked).
• Discounts at partner stores and on our properties for you and your family.

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At Homeclub, we believe in creating a positive and inclusive work environment that empowers our team members to succeed. we're committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.