Guest Experience Ambassador Intern

Novotel Inle Lake Myat Min; Barcelona; Presencial; EUR 7000 - 13.000; A tiempo parcial

Descripción de la vacante

SLS Barcelona, a five-star urban resort on the Port Forum waterfront, seeks a Lobby Ambassador Intern to deliver exceptional guest service from arrival to departure. You will act as a key lobby contact under Front Office and Guest Experience guidance, ensuring memorable first and last impressions.

You will welcome guests, assist with valet activities, provide hotel information, anticipate needs, and coordinate with departments to ensure seamless service.

Formación

• Bachelor’s or Master’s degree in hospitality or a related field.
• Agreement with your school for a period of preferably 6 months.
• Proficient knowledge of Word, Excel & Outlook.
• Ability to multitask, work in a fast-paced environment, and maintain high-level attention to detail.
• Excellent verbal communication skills. Fluent in Spanish and English; additional languages highly valuable.
• Proactive, positive, energetic, empathetic team player with a passion for hospitality.

Responsabilidades

• Welcome guests warmly upon arrival and departure, creating a positive and lasting first impression.
• Maintain a visible and engaging presence in the lobby, acting as a brand ambassador.
• Support valet operations when needed, including assisting guests with luggage handling, room escorting, and providing in-room orientation when required.
• Provide accurate information about hotel facilities, services, events, and local attractions.
• Anticipate guest needs and personalize their experience by recognizing preferences and requests.
• Handle guest inquiries, requests, and complaints with professionalism and empathy, ensuring timely resolution.
• Assist with check-in/check-out flow by supporting the Front Office team during busy periods.
• Monitor public areas to ensure cleanliness, organization, and guest comfort at all times.
• Stay informed about daily events, hotel activities, and local recommendations.
• Coordinate with other departments to ensure seamless service delivery and follow-up on guest requests.
• Proactively engage with guests to enhance their overall experience and promote hotel services.

Conocimientos

Verbal communication

Multitasking

Team player

Attention to detail

Hospitality interest

Educación

Bachelor's or Master's in Hospitality

Herramientas

Microsoft Word

Microsoft Excel

Outlook

Descripción del empleo

SLS Barcelona, a five-star urban resort on the Port Forum waterfront, seeks a Lobby Ambassador Intern to deliver exceptional guest service from arrival to departure. You will act as a key lobby contact under Front Office and Guest Experience guidance, ensuring memorable first and last impressions.

You will welcome guests, assist with valet activities, provide hotel information, anticipate needs, and coordinate with departments to ensure seamless service.