Lisbon Multilingual Customer Support Expert

Business Intelligence Sales Consultants; Bilbao; Presencial; EUR 12.000 - 14.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Portuguese language courses

Sports activities

Cooking and social activities

Multicultural working environment

Career development opportunities

Supportive international team

Descripción de la vacante

Teleperformance Portugal is seeking an Operations Customer Expert to support Spanish-speaking markets and the UK from Portugal. The role involves handling a wide range of inquiries, including account, billing, and technical troubleshooting, with a focus on empathy and clear communication.

You will join a multicultural team delivering high-quality customer experiences for a globally recognized entertainment brand, with training conducted in English and a comprehensive relocation package for

Formación

• Fluent Castilian Spanish, English B1 or higher
• Ability to troubleshoot account, billing and technical issues
• Capable of working in a fast-paced, international environment
• Willingness to work 24/7 rotational shifts

Responsabilidades

• Provide professional, friendly and empathetic customer support
• Handle account management and billing inquiries
• Troubleshoot common technical issues and guide customers to solutions
• Explain products, services and features clearly
• Understand customer needs and identify appropriate solutions
• Resolve inquiries while maintaining high customer satisfaction
• Provide accurate information and follow quality standards
• Maintain a customer-first approach in every interaction
• Collaborate with colleagues across a global team

Conocimientos

Customer support

Problem solving

Clear communication

Empathy

Multicultural teamwork

Digital platforms

Descripción del empleo

Teleperformance Portugal is seeking an Operations Customer Expert to support Spanish-speaking markets and the UK from Portugal. The role involves handling a wide range of inquiries, including account, billing, and technical troubleshooting, with a focus on empathy and clear communication.

You will join a multicultural team delivering high-quality customer experiences for a globally recognized entertainment brand, with training conducted in English and a comprehensive relocation package for