Bilingual Spanish Ops Customer Expert (UK/Portugal)

Boeva Tech; Bilbao; Presencial; EUR 12.000 - 14.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation package

Training in English

Language courses

Sports activities

Career development opportunities

Multicultural environment

Descripción de la vacante

Teleperformance Portugal is hiring for an Operations Customer Expert to support the Spanish-speaking markets, the UK, and Portugal. You will handle a wide range of questions—from account and billing issues to technical troubleshooting—and deliver professional, empathetic service.

Expect a 40-hour work week with a 24/7 rotational schedule. Onboarding includes ~2 weeks of training in English, and a relocation-friendly package with various allowances is offered for international candidates.

Formación

• Fluent Castilian Spanish required.
• English at least B1.
• Additional regional language (Basque or Catalan/Valencian or Galician) preferred.

Responsabilidades

• Provide professional, friendly and empathetic customer support.
• Handle account management and billing inquiries.
• Troubleshoot common technical issues and guide customers to solutions.
• Explain products, services and features clearly.
• Understand customer needs and identify appropriate solutions.
• Resolve inquiries efficiently while maintaining high customer satisfaction.
• Maintain accurate information and follow quality standards.
• Work in a fast-paced, international environment with colleagues.

Conocimientos

Castilian Spanish (fluent)

English (B1+)

Basque / Catalan / Galician

Descripción del empleo

Teleperformance Portugal is hiring for an Operations Customer Expert to support the Spanish-speaking markets, the UK, and Portugal. You will handle a wide range of questions—from account and billing issues to technical troubleshooting—and deliver professional, empathetic service.

Expect a 40-hour work week with a 24/7 rotational schedule. Onboarding includes ~2 weeks of training in English, and a relocation-friendly package with various allowances is offered for international candidates.