Operations Customer Expert Lisbon job

Boeva Tech; Bilbao; Presencial; EUR 12.000 - 14.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation package

Training in English

Language courses

Sports activities

Career development opportunities

Multicultural environment

Descripción de la vacante

Teleperformance Portugal is hiring for an Operations Customer Expert to support the Spanish-speaking markets, the UK, and Portugal. You will handle a wide range of questions—from account and billing issues to technical troubleshooting—and deliver professional, empathetic service.

Expect a 40-hour work week with a 24/7 rotational schedule. Onboarding includes ~2 weeks of training in English, and a relocation-friendly package with various allowances is offered for international candidates.

Formación

• Fluent Castilian Spanish required.
• English at least B1.
• Additional regional language (Basque or Catalan/Valencian or Galician) preferred.

Responsabilidades

• Provide professional, friendly and empathetic customer support.
• Handle account management and billing inquiries.
• Troubleshoot common technical issues and guide customers to solutions.
• Explain products, services and features clearly.
• Understand customer needs and identify appropriate solutions.
• Resolve inquiries efficiently while maintaining high customer satisfaction.
• Maintain accurate information and follow quality standards.
• Work in a fast-paced, international environment with colleagues.

Conocimientos

Castilian Spanish (fluent)

English (B1+)

Basque / Catalan / Galician

Descripción del empleo

Operations Customer Expert

Spanish Market + UK | Portugal

Support one of the world's most recognized entertainment brands and help our members get the most out of their experience.

Are you fluent in Castilian Spanish and also speak Basque, Catalan/Valencian, or Galician? Do you enjoy solving problems, communicating with people, and working with digital products?

This opportunity puts you at the heart of the customer experience for a global streaming service, where every interaction is a chance to turn a question or issue into a positive customer experience.

Your role

As an Operations Customer Expert, you will be one of the first points of contact for customers across the supported Spanish-speaking markets and the UK.

You will help customers with a wide range of questions — from account and billing issues to technical troubleshooting — while providing clear, professional and empathetic support.

You will join a multicultural, collaborative customer support team working with an internationally recognized entertainment brand.

What you will do

• Provide professional, friendly and empathetic customer support
• Handle account management and billing inquiries
• Troubleshoot common technical issues and guide customers towards effective solutions
• Explain our products, services and features clearly
• Understand customer needs and identify the most appropriate solution
• Resolve inquiries efficiently while maintaining a high level of customer satisfaction
• Provide accurate information and follow established quality standards
• Maintain a positive, customer-first approach throughout every interaction
• Work effectively with colleagues in a fast-paced, international environment

Language requirements

You must have:

• Castilian Spanish — full fluency
• English — B1 or above
• Plus one of the following:
  • Basque
  • Catalan / Valencian
  • Galician

Your additional regional language will be used to support the relevant customer market.

Who will thrive in this role?

This role could be a strong match if you:

• Enjoy helping people and finding practical solutions
• Have strong communication and interpersonal skills
• Are comfortable using technology, digital platforms and online tools
• Can stay calm and empathetic when handling customer issues
• Pay attention to detail and care about getting information right
• Adapt quickly to new products, processes and customer situations
• Enjoy working as part of a diverse international team
• Are comfortable working in a 24/7 rotational support environment

Previous customer service experience is valuable, but a strong customer-focused attitude, communication skills and willingness to learn are equally important.

Working schedule

• 40 hours per week
• 8 working hours per day + 1-hour lunch break
• Monday to Sunday on a rotational 24/7 schedule
• Shifts may include nights, weekends and public holidays

Flexibility with working hours is therefore an essential part of the role.

Training

Your onboarding starts with approximately 2 weeks of training:

• Around 8 hours per day
• Training is conducted in English
• Training allowance: €92.80 gross per week

On the first day of training, you will sign a Selection Agreement containing the applicable salary, schedule and training information.

Candidates who successfully complete the training will proceed to the employment contract. The contract is signed either on the final training day or the following working day.

The training period is proportionally compensated by Teleperformance Portugal. As no employment contract has yet been signed during this period, social security contributions are not deducted from the training compensation.

For candidates already living in Portugal

€1,262.33 gross/month

The all-inclusive package includes:

• Base salary
• Holiday and Christmas bonuses
• Monthly food allowance

For international candidates relocating to Portugal

€1,059.33 gross/month

The all-inclusive package includes:

• Base salary
• Room allowance with utilities included
• Holiday and Christmas bonuses
• Monthly food allowance

Relocation package for international candidates

Moving to Portugal is supported with a comprehensive relocation package:

• Airport pickup upon arrival
• Administrative support with residency registration, banking setup and other practical formalities
• 14 months of fully equipped company accommodation
• Initial flight reimbursement after 6 months
• Annual return flight to your home country for EU residents
• Welcome kit with essentials such as towels, sheets and a pillow

This means you can relocate with significantly less upfront logistical pressure and settle into Portugal with practical support from the beginning.

Why join?

You will get more than a customer support position. You will join an international environment where you can build experience with a globally recognized entertainment brand while developing your communication, problem-solving and digital skills.

Additional benefits include:

• Free Portuguese language courses
• Sports activities
• Cooking and social activities
• Multicultural working environment
• Career development opportunities
• Supportive international team

Contract details

• Contract: Temporary, with real potential for renewal and long-term employment
• Trial period: 1 month
• Schedule: 40 hours/week, rotational 24/7 shifts
• Location: Portugal
• Training: Approximately 2 weeks, conducted in English