Key Account Manager, AI-Driven SME Banking Growth

Vivid; Barcelona; Hybrid; EUR 40,000 - 75,000; Full time

Job summary

Vivid Money is seeking a Key Account Manager to own and grow a large SME book, with a focus on up-sell, cross-sell and renewals. You will nurture long-term multi-stakeholder relationships and maximise feature alignment to deliver real value for clients.

The ideal candidate has 2+ years in Sales/Account Management, fluent English and Italian, strong data-driven thinking, and experience with CRM tools (Salesforce, CloudTalk) and AI-enabled workflows.

Qualifications

• A minimum of 2 years of experience in Sales and/or Account Management, ideally within FinTech or financial services.
• Excellent written and verbal communication skills in both English and Italian; additional languages are a plus.
• Strong analytical skills and the ability to use data to support decision-making and prioritisation.
• Proficiency in AI tools and the ability to use AI effectively in day-to-day work.
• Strong organisational and prioritisation skills, with a high level of ownership and accountability in a fast-paced scale-up environment.
• Good understanding of the Italian market and its business landscape.
• Experience working with CRM and sales tools; Salesforce and CloudTalk experience is preferred.
• Familiarity with KYB, AML, and risk mitigation processes is a plus.
• A degree in Business Administration, Finance, or a related field, and/or equivalent relevant professional experience.

Responsibilities

• Maintain and grow your large-scale SME book of business, focusing on up-sell, cross-sell and renewals.
• Proactively build and nurture long-term multi-stakeholder relationships.
• Maximise feature and product alignment to deliver best value to Vivid clients.
• Monitor, forecast, build and report on your pipeline within company CRM.
• Present, negotiate and structure complex pricing models to your designated accounts.
• Follow account management processes, providing relevant feedback to your management.
• Act as a voice of the customer and collaborate cross-functionally to enhance user experience.
• Consistently achieve and exceed company targets.

Skills

2+ years in Sales/Account Management

English

Italian

Analytical skills

AI tools

Ownership

Prioritisation

Italian market knowledge

Cross-functional collaboration

Education

Bachelor's degree in Business Administration, Finance, or related field

Tools

Salesforce

CloudTalk

Job description

Vivid Money is seeking a Key Account Manager to own and grow a large SME book, with a focus on up-sell, cross-sell and renewals. You will nurture long-term multi-stakeholder relationships and maximise feature alignment to deliver real value for clients.

The ideal candidate has 2+ years in Sales/Account Management, fluent English and Italian, strong data-driven thinking, and experience with CRM tools (Salesforce, CloudTalk) and AI-enabled workflows.