Junior Travel Coordinator

THE REAL THING; Madrid; On-site; EUR 25,000 - 35,000; Full time

Job summary

THE REAL THING, a top DMC in Madrid, is seeking a Junior Travel Coordinator to join our team. In this role, you will assist in planning tailored trips, negotiate rates, and manage reservations, ensuring client satisfaction.

The ideal candidate is highly organized, has a passion for travel, and shines in a luxury service environment. Proficiency in English (C-1 minimum) is essential, and knowledge of tools like Axus and Mailchimp is desirable. Join us and be part of our journey!

Qualifications

• Fluent in English (C-1 minimum).
• Experience in luxury environments highly valued.
• Ability to understand and serve discerning clients.

Responsibilities

• Assist with operations and trip requests.
• Process travel reservations and services.
• Negotiate rates and confirm suppliers.
• Serve as on-call emergency contact.
• Conduct special projects as needed.

Skills

High level of English (C-1 minimum)

Experience in luxury hospitality or luxury travel

Proficiency in Axus

Proficiency in Office

Proficiency in Mailchimp

Proficiency in Instagram

Proficiency in Canva

Proficiency in Notion

Education

Diplomatura/BA

Job description

THE REAL THING is The Really Top DMC in Spain & Portugal, owned and managed by women. We plan the trips that dreams are made of: tailored to our client's tastes and interests, with sophisticated proposals and all-around excellence.

We are looking for a Junior Travel Coordinator to join our amazing team in Madrid, where we design and oversee the journeys we curate, and where you will work with a close-knit network of choice collaborators that make us the really top DMC we are. The candidate will work directly with one of our Travel Designers.

Our ideal candidate is a passionate traveler, smart and super-organized. We work for people with high standards (we have them, too), both on an individual and corporate level. We are flexible, but we like to have everything under control. And we aim to exceed expectations. Up for it?

We are a small business with a great team, it is extremely important for candidates to be team players and be comfortable providing support to other areas of business. Candidates should be willing to grow and evolve with our company in our journey in Travel.

Experience in luxury, in any field where excellence and attention to detail are non-negotiable, will be highly valued. English is a must.

Position Summary

• Working closely with your Travel Designer in assisting with operations and trip requests, negotiating rates and confirming suppliers.
• Processing all travel reservations and services, working closely with hotels, guides, transfer companies and other suppliers.
• Working with Accounting to make sure bookings are confirmed and correctly processed.
• Serve as on-call-emergency-contact on a rotation basis during weekday and weekends after office hours as needed.
• Conduct special projects as requested by the Manager/Supervisor.

Requirements

• Diplomatura/BA
• Experience in luxury hospitality, luxury travel, or another high-end service environment. This is what matters most to us: we value a real understanding of how to serve discerning clients above years spent in travel specifically.
• Previous experience in the travel industry is a plus, but we are happy to teach the travel side to the right person with the right background.
• Very high level of English compulsory. C-1 minimum.
• Knowledge of Axus, Office, Mailchimp, Instagram, Canva and Notion.

Please send your CV and a letter of motivation [e-mail]