Junior Service Desk Support Technician

Oesía Group; Madrid; On-site; EUR 21,000 - 27,000; Full time

Job summary

Grupo Oesía in Madrid is looking for a Junior Service Desk Support Technician to join a stable project on-site. You will log incidents, manage service requests in EasyVista, and handle basic user and access tasks.

You should have a Vocational Training in Networked Computer Systems Administration and at least 1 year of Level 1 experience in a user support center. Familiarity with AD/Azure AD, ticketing tools, and Microsoft 365 is preferred.

Qualifications

• 1 year of Level 1 technical support experience in a User Support Center.
• Basic knowledge of microcomputing and user administration (AD/Azure AD).
• Experience with ticketing tools and common business software (SAP, CRM).
• Proficiency with Microsoft Office applications for daily use.

Responsibilities

• Log and manage incidents and service requests in the ticketing system (EasyVista).
• Perform basic technical support tasks (user and access management, etc.).
• Handle back-office tasks in corporate tools (shared mailboxes, data loading, parameter configuration in SAP/CRM).
• Provide desktop support and manage basic infrastructure (PCs, software licenses, monitoring).
• Escalate incidents to Level 2 when needed and ensure ticket closure per SLAs.

Skills

Incident logging

User support

Team collaboration

Procedural adherence

Office 365

Education

Higher Vocational Training in Networked Computer Systems Administration

Tools

SAP

CRM

AD/Azure AD

Microsoft 365

Job description

Our projects become technology that protects, connects and drives strategic sectors forward. At Grupo Oesía, we turn innovation into real impact, bringing together the talent and expertise of our people to tackle major challenges.

Now we want you to be part of them too.

We are looking for a Junior Service Desk Support Technician with at least 1 years of experience, a qualification, and availability to join a stable project based in Madrid, working On-site on a Complete schedule.

WHAT WILL YOUR MISSION BE?

WHAT WILL YOU DO IN YOUR DAY-TO-DAY ROLE?

• Log and manage incidents and service requests in the ticketing tool (EasyVista).
• Execute predefined basic technical support tasks (user and access management, etc.).
• Perform back-office tasks in corporate tools and applications (managing shared mailboxes, data loading, or parameter configuration in SAP or CRM systems, etc.).
• Provide desktop support and manage basic infrastructure (PC and standard software troubleshooting, managing hardware and software license inventory, monitoring servers, networks, and critical services).
• Escalate incidents to the Level 2 support team when necessary.
• Follow up and close tickets, ensuring resolution within the defined SLAs.
• Document actions taken, maintain the knowledge base, and update process documentation.

WHAT ARE WE LOOKING FOR?

• Higher Vocational Training in Networked Computer Systems Administration or a related field.
• Previous one-year experience in Level 1 technical support within a User Support Center.
• Basic knowledge of microcomputing, user administration (AD/Azure AD), ticketing tools, and the use of commercial solutions (SAP, CRM).
• Intermediate level of Microsoft Office for personal use.
• Ability to follow defined procedures and work effectively as part of a team.
• Familiarity with the Microsoft 365 ecosystem.
• Projects with real technological impact.
• Teams where sharing knowledge is part of everyday work.
• Continuous professional development tailored to each profile and individual.
• An environment where engineering and people grow together.

If you are motivated by tackling new technological challenges and being part of projects that leave a lasting impact, we would be delighted to meet you.

Build your career where technology has a purpose. At Grupo Oesía, we develop dual-use digital and industrial engineering projects in strategic sectors, strengthening key capabilities for Spain and Europe through our technology centres and alongside a team of more than 3,800 professionals across Spain, Brussels, Latin America and Asia.

But what truly sets us apart are the people who make each of those projects possible.

We want you to develop your full potential. That is why we build professional environments based on equal opportunities, inclusion and the recognition of every individual’s talent. We foster an environment where talent can learn, collaborate and continue growing, contributing new ideas and reaching its full potential. Because innovation thrives when different perspectives work towards a shared purpose.

If you are looking for a place to grow your career, take on new challenges and be part of impactful projects, we would love to meet you.