Junior Production Support & Incident Engineer

Accenture España; Sevilla; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Accenture España in Sevilla seeks a Customer Technical Support specialist who can contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide effective solutions to work-related challenges.

You will drive incident and outage management, monitor systems, analyze trends to prevent incidents, track changes to production environments, and operate IT production services in line with management protocols and SLAs.

Formación

• Bachelor's degree in a relevant field.
• Minimum 1 year of experience in related skills.
• Advanced proficiency in Customer Technical Support.

Responsabilidades

• Contribute actively and independently while becoming a subject matter expert.
• Participate in discussions and collaborate to provide effective solutions to work-related challenges.
• Drive incident and outage management, investigation, and restoration processes.
• Monitor systems and analyze trends to enhance performance and prevent incidents.
• Track and facilitate the acceptance of changes to production environments.
• Operate IT production services in alignment with management protocols and SLAs.

Conocimientos

Customer Technical Support

Educación

Bachelor's Degree

Descripción del empleo

Accenture España in Sevilla seeks a Customer Technical Support specialist who can contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide effective solutions to work-related challenges.

You will drive incident and outage management, monitor systems, analyze trends to prevent incidents, track changes to production environments, and operate IT production services in line with management protocols and SLAs.