Junior French Credit & Collections Analyst

SumUp Inc.; Barcelona; Presencial; EUR 28.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Office in Barcelona

Restaurant tickets (Edenred)

Office breakfast on Mondays

Break4me sabbatical after 3 years

Referral bonus

Descripción de la vacante

SumUp Inc. in Barcelona is seeking a Junior Credit Management Analyst to manage overdue payments for the French market, coordinating with Sales, Customer Success and Customer Care to keep accounts on track.

You will contact merchants to negotiate repayment plans and respond to billing questions, using Excel and Salesforce. Fluent French and strong English communication are essential for success in this role.

Formación

• Fluency in French at native or near native level with a good working level of English.
• Experience in a customer-facing role that involved negotiation, sales conversations or payment collection.
• Comfort working with Excel and financial or administrative data.
• Strong written and verbal communication skills, with a sales oriented approach.

Responsabilidades

• Contact merchants by phone and email to collect overdue subscription payments and negotiate repayment agreements
• Respond to billing, payment and subscription queries raised by the Customer Success and Customer Care teams
• Manage cases in the Finance Salesforce queue in line with agreed service levels
• Process cancellation requests and other administrative account changes accurately and on time
• Collaborate with external debt collection agencies on more complex cases
• Read and interpret financial information across SumUp's platforms, primarily Salesforce

Conocimientos

French fluency

English

Negotiation

Customer facing

Excel

Salesforce

Tableau

Communication skills

Herramientas

Salesforce

Tableau

Descripción del empleo

SumUp Inc. in Barcelona is seeking a Junior Credit Management Analyst to manage overdue payments for the French market, coordinating with Sales, Customer Success and Customer Care to keep accounts on track.

You will contact merchants to negotiate repayment plans and respond to billing questions, using Excel and Salesforce. Fluent French and strong English communication are essential for success in this role.