Job File Coordinator

Servpronorthpensacola; Navarra; On-site; EUR 31,000 - 44,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Opportunity for advancement

Training & development

Job summary

SERVPRO® of Albany/ Americus/ Bay County/ North Pensacola is hiring a Job File Coordinator to support fire and water damage restoration projects. You’ll handle documentation, estimates, and client communications to ensure quality service.

The role emphasizes proactivity, reliability, and teamwork in a fast-paced office environment. The position requires strong administrative skills, attention to detail, and the ability to manage multiple tasks, with a focus on accuracy and excellent customer

Qualifications

• 2+ years of administrative or office experience.
• Experience in writing estimates, job file processes, and quality assurance is a plus.
• Excellent written and verbal communication, courteous and professional tone.
• Strong organizational skills and attention to detail.
• Ability to learn new software, including Xactimate and proprietary tools.

Responsibilities

• Monitor job file status and audit status.
• Maintain job file WIPs and client requirements.
• Review initial field documentation and create preliminary estimates.
• Coordinate daily job file activities and backups.
• Prepare reports and ensure proper documentation for audits and final upload.
• Collaborate with other departments as needed.

Skills

Administrative experience

Customer service

Communication skills

Organizational skills

Multitasking

Education

HS Diploma / GED

Tools

Microsoft Office

Xactimate

Proprietary software

Job description

Benefits

• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development

SERVPRO® of Albany/ Americus/ Bay County/ North Pensacola Job File Coordinator

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Job File Coordinator. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self‑motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

• Monitor job file status
• Monitor job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimate
• Daily job file coordination
• Perform job file backup
• Maintain internal and external communications
• Prepare job file reports
• Complete and review job file documentation for final upload and the audit process
• Complete job file audit process
• Perform job close‑out
• Assist other departments, as needed

Position Requirements

• 2+ year(s) of administrative or office‑related experience
• Experience with writing estimates, job file processes, and quality assurance a plus
• Experience in service industry environment a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self‑motivated and goal‑oriented
• Ability to multi‑task
• Capability to work in a fast‑paced, team‑oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED preferred
• Ability to successfully complete a background check subject to applicable law

Hours

• 40 hours/week, flexible to work overtime when required
• Normal Hours 7:30 a.m. and 4:30 p.m.

Pay Rate

Competitive pay based on experience.

SERVPRO® of Bay County is an EOE M/F/D/V employer