Itinerary Manager

Madrid & Beyond; Madrid; Híbrido; EUR 35.000 - 48.000; Jornada completa

Descripción de la vacante

Madrid & Beyond is a boutique luxury DMC crafting tailor-made journeys across Spain and Portugal, primarily for discerning US travelers. We are seeking an Itinerary Manager to join our Madrid team and support one Travel Designer in turning designs into flawless experiences.

You will manage trips end-to-end, coordinating hotels, transport, guides, experiences and restaurant requests, while working closely with suppliers across Iberia to ensure seamless handovers to the Trip Host team.

Formación

• At least 2 years’ experience in the travel industry, preferably arranging tailor-made or luxury travel.
• Excellent written and spoken Spanish and English.
• Some command of Portuguese is a plus.
• Good knowledge of the Microsoft Office package.
• Strong organisational, communication and relationship-building skills.
• The ability to manage multiple trips and priorities simultaneously.
• The legal right to work in Spain and to be based in Madrid.

Responsabilidades

• Managing trips from confirmation through to pre-arrival handover
• Booking and coordinating hotels, transport, guides, experiences, restaurants and special requests
• Working closely with our network of suppliers across Spain and Portugal
• Managing amendments, additional requests and operational changes
• Anticipating potential issues and finding smart solutions before they become problems
• Preparing each journey for a smooth handover to our Trip Host team

Conocimientos

Spanish

English

Organisational skills

Communication skills

Relationship-building

Proactive

Calm under pressure

Herramientas

Microsoft Office

Descripción del empleo

Hybrid position: 2 days per week in the office

Do you love travel, thrive on details and enjoy turning great ideas into flawlessly executed journeys?

Madrid & Beyond is a boutique luxury DMC creating exceptional, tailor-made journeys across Spain and Portugal, primarily for discerning travelers from the US. We work with some of the finest hotels, guides and insider experts across the Iberian Peninsula to create experiences that go far beyond the ordinary.

Our motto is “It’s all about the people”, and we mean it. We’re now looking for an Itinerary Manager to join our Madrid team.

Working alongside and supporting one of our Travel Designers, you’ll take over the operational management of each journey once confirmed, transforming what has been designed into a seamless reality for our clients.

What you’ll be doing:

• Managing trips from confirmation through to pre-arrival handover
• Booking and coordinating hotels, transport, guides, experiences, restaurants and special requests
• Working closely with our network of suppliers across Spain and Portugal
• Managing amendments, additional requests and operational changes
• Anticipating potential issues and finding smart solutions before they become problems
• Preparing each journey for a smooth handover to our Trip Host team

We’re looking for someone who is highly organised, proactive, resourceful and calm under pressure, with an exceptional eye for detail, cultural curiosity and a genuine passion for travel and outstanding service.

You’ll need:

• At least 2 years’ experience in the travel industry, preferably arranging tailor-made or luxury travel
• Excellent written and spoken Spanish and English
• Some command of Portuguese is a plus
• Good knowledge of the Microsoft Office package
• Strong organisational, communication and relationship-building skills
• The ability to manage multiple trips and priorities simultaneously
• The legal right to work in Spain and to be based in Madrid