Italian Market Remote Customer Success Manager

Centric Software, Inc.; Alicante; Hybrid; EUR 40,000 - 64,000; Full time

Job summary

Centric Software is seeking a Customer Success Manager for the Italian market to join Centric Shoppingfeed in Alicante. You will support merchants, drive product adoption, and optimize revenue while collaborating with Sales, Support, and Marketing teams.

The role requires fluency in Italian, Spanish, and English, strong communication skills, and experience in SaaS or eCommerce environments. Hybrid work model in Spain with some in-office days is offered.

Qualifications

• Educational background in Marketing, eCommerce, Languages, Communication, Technology, or a related field is highly valued.
• Proficiency in Microsoft Office tools and the ability to quickly learn collaborative platforms such as Slack, Zendesk, Planhat, HubSpot, and similar tools.

Responsibilities

• Provide functional and technical assistance to merchants via phone and ticketing systems in the daily use of the Centric Shoppingfeed platform.
• Ensure merchants and brands fully understand and utilize all features offered by our solution.
• Respond to customer questions and issues while maintaining a high level of customer satisfaction.
• Act as a liaison with the technical support team when merchant issues go beyond functional support.
• Build and maintain long-term customer relationships based on trust and strategic advisory.
• Serve as a trusted partner to merchants and brands in the Italian market, understanding their business objectives, market dynamics, and growth opportunities.
• Help customers optimize their revenue according to their needs, business sector, and market opportunities.
• Represent the voice of the customer internally to support the continuous improvement and development of the platform.
• Maintain a very low churn rate and identify opportunities to increase revenue within the assigned customer portfolio.

Skills

Customer-centric mindset

Strong communication

Education

Marketing / eCommerce / Languages / Communication / Technology background

Tools

Microsoft Office

Slack

Zendesk

Planhat

HubSpot

Job description

Centric Software is seeking a Customer Success Manager for the Italian market to join Centric Shoppingfeed in Alicante. You will support merchants, drive product adoption, and optimize revenue while collaborating with Sales, Support, and Marketing teams.

The role requires fluency in Italian, Spanish, and English, strong communication skills, and experience in SaaS or eCommerce environments. Hybrid work model in Spain with some in-office days is offered.