Italian Video Streaming Support Specialist — Relocate to Greece

Mercier Consultancy Group; España; Remote; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Monthly performance bonuses

Relocation support

Paid professional training

Private medical insurance

Career progression

Job summary

Mercier Consultancy Group seeks Italian-speaking Video Streaming Customer Experts to support subscribers across Italy. The role requires relocation to Greece, where you will assist users, troubleshoot issues, and guide them through streaming features while maintaining high satisfaction.

You will join a team dedicated to top-tier customer care, with competitive pay, monthly bonuses, relocate assistance, and comprehensive training in the streaming domain.

Qualifications

• Italian written and spoken proficiency is required.
• EU passport holder is mandatory.
• Excellent interpersonal and communication abilities are essential.
• Strong technical aptitude to resolve streaming issues.
• Willingness to relocate to Greece for the role.

Responsibilities

• Provide top-tier support for Italian-speaking streaming subscribers via phone, email, and chat.
• Troubleshoot technical, billing, and account access questions for a global user base.
• Stay up-to-date with streaming tech and content libraries to offer informed guidance.
• Own user issues to deliver a smooth streaming experience.
• Report recurring technical patterns to improve service delivery and stability.
• Act as a brand ambassador, guiding users through streaming features and device compatibility.
• Meet and exceed KPIs through clear communication and high satisfaction ratings.

Skills

Italian fluency

Customer service

Communication skills

Technical aptitude

Job description

Mercier Consultancy Group seeks Italian-speaking Video Streaming Customer Experts to support subscribers across Italy. The role requires relocation to Greece, where you will assist users, troubleshoot issues, and guide them through streaming features while maintaining high satisfaction.

You will join a team dedicated to top-tier customer care, with competitive pay, monthly bonuses, relocate assistance, and comprehensive training in the streaming domain.