Portuguese Video Streaming Support Pro (Remote)

Mercier Consultancy MD; España; Remote; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

13th salary

14th salary

Performance bonus

Relocation package

Training program

Health insurance

Career in Greece

Job summary

Mercier Consultancy Group is seeking Portuguese-speaking Video Streaming Customer Experts to join a world-class streaming platform project in Greece. You will assist subscribers, troubleshoot streaming issues, and manage subscriptions, all while delivering personalized recommendations.

This remote role offers relocation support, competitive pay, and benefits; English proficiency is welcomed; EU passport required for certain positions.

Qualifications

• Portuguese fluency is mandatory (spoken and written).
• EU passport required for all Portuguese-speaking jobs in our international network.
• Excellent communication and a customer-centric mindset.
• Ability to work remotely while maintaining high performance.
• English proficiency is desirable to facilitate team communication.

Responsibilities

• Deliver exceptional customer support to subscribers of a world-leading streaming platform.
• Assist users with technical troubleshooting related to video streaming quality, app functionality, and device connectivity.
• Manage billing inquiries, subscription plan adjustments, and account management queries.
• Provide personalized content recommendations to enhance the user experience.
• Document customer interactions accurately within the internal database.
• Collaborate with cross-functional teams to resolve complex technical issues in the streaming ecosystem.
• Maintain up-to-date knowledge of platform features, updates, and content library.

Skills

Portuguese fluency

Remote work

Customer-centric

English proficiency

Communication skills

Entertainment tech interest

EU passport

Job description

Mercier Consultancy Group is seeking Portuguese-speaking Video Streaming Customer Experts to join a world-class streaming platform project in Greece. You will assist subscribers, troubleshoot streaming issues, and manage subscriptions, all while delivering personalized recommendations.

This remote role offers relocation support, competitive pay, and benefits; English proficiency is welcomed; EU passport required for certain positions.