Italian Video Streaming Support Expert - Relocate to Greece

Mercier Consultancy MD; España; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Relocation support

Bonuses

Medical insurance

Training

Career progression

Job summary

Mercier Consultancy Group is actively recruiting Italian-speaking Video Streaming Customer Experts to join a major entertainment brand. This Italy-based professionals relocation to Greece offers a dynamic, customer-focused role delivering high-caliber support via phone, email, and chat.

You will troubleshoot streaming issues, guide users through features, and maintain strong relationships while achieving KPIs. Relocation assistance, paid training, and a competitive salary accompany the role.

Qualifications

• Full professional proficiency in Italian (spoken and written).
• EU passport holder (mandatory).
• Excellent interpersonal and customer service skills.
• Interest in streaming media and technology.

Responsibilities

• Provide top-tier support for Italian-speaking streaming subscribers via phone, email, and chat.
• Troubleshoot account, billing, and playback issues for a global user base.
• Offer guidance on streaming features and device compatibility.
• Maintain up-to-date knowledge of content libraries and tech trends.
• Strive to meet KPIs and deliver high customer satisfaction.

Skills

Italian language proficiency

Interpersonal communication

Customer service mindset

Technical aptitude

EU passport holder

Job description

Mercier Consultancy Group is actively recruiting Italian-speaking Video Streaming Customer Experts to join a major entertainment brand. This Italy-based professionals relocation to Greece offers a dynamic, customer-focused role delivering high-caliber support via phone, email, and chat.

You will troubleshoot streaming issues, guide users through features, and maintain strong relationships while achieving KPIs. Relocation assistance, paid training, and a competitive salary accompany the role.