Spanish-Speaking Video Streaming Support Specialist

Mercier Consultancy MD; España; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Competitive Monthly Salary plus 13th/

Job summary

Mercier Consultancy Group is seeking Spanish Speaking Video Streaming Customer Experts to join our international team in Greece. You will assist subscribers, troubleshoot issues, handle billing, and manage accounts across digital channels, delivering premium service for a global video platform.

The role offers relocation assistance, competitive monthly pay with 13th and 14th salaries, comprehensive health coverage, and ongoing training within a dynamic, multilingual environment in the

Qualifications

• Native or fluent Spanish (spoken and written).
• EU passport or right to work in Greece.
• Experience in customer service or technical support preferred.],
• job_responsibilities_description:[
• Provide world-class support to subscribers of leading global video streaming platforms
• Assist users with technical troubleshooting, billing inquiries, and account management through various digital channels
• Maintain high levels of customer satisfaction by resolving streaming quality issues and connectivity concerns efficiently
• Stay updated on the latest content releases and platform features to provide informed, enthusiast-level support
• Document customer interactions accurately within our internal CRM to improve service standards
• Contribute to a high-performance team culture dedicated to excellence in the streaming entertainment industry
• Engage with Spanish-speaking customers to ensure a seamless, localized experience that reflects the premium nature of the brand

Responsibilities

• Provide world-class support to subscribers of leading global video streaming platforms
• Assist users with technical troubleshooting, billing inquiries, and account management through various digital channels
• Maintain high levels of customer satisfaction by resolving streaming quality issues and connectivity concerns efficiently
• Stay updated on the latest content releases and platform features to provide informed, enthusiast-level support
• Document customer interactions accurately within our internal CRM to improve service standards
• Contribute to a high-performance team culture dedicated to excellence in the streaming entertainment industry
• Engage with Spanish-speaking customers to ensure a seamless, localized experience that reflects the premium nature of the brand

Skills

Spanish language

Job description

Mercier Consultancy Group is seeking Spanish Speaking Video Streaming Customer Experts to join our international team in Greece. You will assist subscribers, troubleshoot issues, handle billing, and manage accounts across digital channels, delivering premium service for a global video platform.

The role offers relocation assistance, competitive monthly pay with 13th and 14th salaries, comprehensive health coverage, and ongoing training within a dynamic, multilingual environment in the