Italian-Speaking Travel Support Agent

Mercier Consultancy MD

España

On-site

EUR 24,000 - 32,000

Full time

7 days ago

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Benefits offered by this job

Competitive salary

13th and 14th salaries

Fully paid training

Health insurance

Relocation package

Performance bonus

Diverse multicultural team

Job summary

Mercier Consultancy MD is seeking an Italian-speaking Customer Service Agent for Booking.com in Greece. The role focuses on delivering empathetic support to travelers via phone, email, and chat, managing bookings and inquiries, and ensuring high satisfaction.

A strong Italian background and English proficiency are essential, with EU passport or Greece reside permit required. Benefits include comprehensive training, relocation assistance, health coverage, and a performance-based bonus structure

Qualifications

Italian-speaking (native or fluent) is mandatory.
English proficiency required for international communication.
EU passport or valid Greece residency permit.
Experience in hospitality, travel, or customer service is desirable.

Responsibilities

Provide professional customer support via phone, email, and chat for Booking.com users.
Handle accommodation inquiries, bookings modifications, and cancellations.
Resolve travel-related issues quickly to ensure customer satisfaction.
Coordinate with hotel partners to resolve reservation discrepancies.
Guide customers on travel policies and Booking.com features for a smooth experience.
Maintain records of interactions to support service improvements.
Represent Booking.com brand and values to clients.