Danish Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Presencial; EUR 20.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive monthly salary

Fully paid training

Health insurance

Fully paid relocation package (flight,

Monthly performance bonus

And much more

Descripción de la vacante

Mercier Consultancy Group is seeking a Danish Speaking Support Specialist in Bulgaria to provide high-quality technical and functional assistance to customers via phone, email, and chat, ensuring service standards are met across the Customer Support Services industry.

The role requires native Danish, an EU passport for relocation, and on-site work in Sofia. The company offers fully paid training, relocation support, health insurance, and a monthly salary with a performance bonus.

Formación

• Native or fluent Danish (spoken and written).
• Previous experience in Customer Support Services is advantageous.
• Excellent communication skills and a focus on problem solving.

Responsabilidades

• Provide high-quality technical and functional assistance to customers via phone, email, and chat.
• Ensure interactions meet high service standards in the Customer Support sector.
• Document, track, and resolve inquiries with accuracy and professionalism.
• Collaborate with internal teams to resolve complex support requests.
• Contribute to a positive brand reputation with empathetic support.
• Participate in ongoing training to stay updated on product features and processes.
• Maintain accurate records of customer accounts for seamless service.

Conocimientos

Danish language proficiency

Customer service

Problem solving

Patience

Descripción del empleo

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite global talent with world-class organizations within the Customer Support Services industry. We pride ourselves on delivering bespoke recruitment solutions that empower professionals to advance their careers while helping companies achieve operational excellence.

Job Overview

We are currently seeking a motivated professional to join our team for a Danish Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity for individuals looking for high-quality Danish-speaking jobs that provide both professional growth and the chance to live in a vibrant European capital.

Key Responsibilities

• Provide high-quality technical and functional assistance to customers via phone, email, and chat.


• Ensure all customer interactions adhere to the high-level service standards expected in the Customer Support Services industry.


• Document, track, and resolve customer inquiries with precision and a professional tone.


• Collaborate with internal departments to facilitate efficient resolution of complex support requests.


• Contribute to the positive reputation of the brand by delivering a personalized and empathetic support experience.


• Participate in ongoing training sessions to stay updated on product features and support protocols.


• Maintain accurate records of customer accounts to ensure a seamless service experience.


• Native or fluent Danish (spoken and written) is mandatory for this role.


• Valid EU passport (mandatory) for seamless relocation to our offices.


• Previous experience in the Customer Support Services industry is considered a strong advantage.


• Excellent communication skills with a focus on problem-solving and patience.


• A proactive attitude towards learning new software tools and support systems.


• Availability to work on-site in Sofia, Bulgaria.

What We Offer

• Competitive Monthly Salary


• Fully Paid Training


• Health Insurance


• Fully Paid Relocation Package (flight, transfer, hotel)


• Monthly Performance Bonus


• And Much More…

Life in Bulgaria

Choosing one of our open jobs in Bulgaria means immersing yourself in a culture that perfectly blends ancient history with modern urban living. Bulgaria offers a unique lifestyle with a warm climate, stunning mountainous landscapes, and a very affordable cost of living, making it an ideal destination for international professionals.

Relocating to Bulgaria provides an excellent quality of life, featuring a world-class culinary scene and a vibrant social atmosphere. As you settle into this Danish Speaking Support Specialist position in Bulgaria, you will discover why so many professionals choose to build their careers in this thriving hub.