IT Technician: Microsoft 365 & Endpoint Support

Domes Resorts; Santa Cruz de Tenerife; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Team environment

Career development

Job summary

Domes Resorts is seeking a proactive IT Technician to join our team in the Canary Islands. You will provide first-level IT support, manage incidents, and maintain Microsoft 365 environments to ensure smooth daily operations for internal users.

The ideal candidate has 1–3 years in IT support and a degree in IT-related field, with strong focus on end-user experience and security patching. This role offers growth within a fast-paced hospitality group and a collaborative work culture.

Qualifications

• 1–3 years of experience in IT support, help desk, IT administration, or similar
• Degree or diploma in Information Technology, Computer Science, or related field
• Experience supporting and maintaining Microsoft 365 environments
• Familiarity with device configuration, endpoint compliance, software updates, and security patching
• Knowledge of IT ticketing systems and technical documentation practices
• Relevant certifications, such as CompTIA A+ or Microsoft certifications, will be considered an advantage

Responsibilities

• Provide first-level technical support to end users, diagnosing and resolving hardware, software, and network issues
• Manage, log, and track IT support tickets, ensuring timely resolution
• Install, configure, and maintain corporate IT equipment, systems, and applications
• Administer and support the Microsoft 365 (O365) environment
• Manage user identities, access permissions, and endpoint devices
• Monitor endpoint compliance through Intune/MDM dashboards
• Perform routine infrastructure maintenance and ensure timely security patching across managed devices
• Monitor patch compliance and support the implementation of IT security policies
• Maintain accurate IT documentation and contribute to continuous process improvement
• Collaborate with other departments to ensure system reliability and uninterrupted business operations

Skills

Windows OS

Microsoft 365

Intune/MDM

Networking basics

Ticketing systems

Education

Degree in IT or CS

Tools

Microsoft Intune

MDM solutions

Job description

Domes Resorts is seeking a proactive IT Technician to join our team in the Canary Islands. You will provide first-level IT support, manage incidents, and maintain Microsoft 365 environments to ensure smooth daily operations for internal users.

The ideal candidate has 1–3 years in IT support and a degree in IT-related field, with strong focus on end-user experience and security patching. This role offers growth within a fast-paced hospitality group and a collaborative work culture.