IT Support Specialist – Malaga (Phone & Chat)

BESTSELLER; Málaga; Presencial; EUR 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Varied IT support

Broad IT issues

Cross-country collaboration

Skill development

Descripción de la vacante

BESTSELLER is seeking an IT Supporter to help colleagues in Malaga with first‑level IT issues, primarily by phone and chat, while based at the Malaga office. You'll join the BESTSELLER TECH Service Desk and work with teammates across Finland, Denmark and the Netherlands to resolve incidents quickly, document cases, and share knowledge for continuous improvement.

The role offers hands‑on IT support across devices and systems, with scope to develop technical and service skills within a

Formación

• IT support education or equivalent practical experience
• Hands-on IT support experience
• Proficient in Windows 11 and macOS
• Strong experience with Microsoft 365
• Clear and professional English communication
• Service-minded approach to helping colleagues

Responsabilidades

• providing first-level IT support to colleagues by phone and chat
• helping colleagues with IT equipment and workplace setups
• registering and following up on support cases with documentation
• guiding colleagues to self-service options and knowledge sharing
• contributing to consistent support practices across the team

Conocimientos

IT support

Windows 11

macOS

Microsoft 365

English communication

Educación

IT support education or equivalent

Descripción del empleo

BESTSELLER is seeking an IT Supporter to help colleagues in Malaga with first‑level IT issues, primarily by phone and chat, while based at the Malaga office. You'll join the BESTSELLER TECH Service Desk and work with teammates across Finland, Denmark and the Netherlands to resolve incidents quickly, document cases, and share knowledge for continuous improvement.

The role offers hands‑on IT support across devices and systems, with scope to develop technical and service skills within a