IT Support Specialist - End-User & Hardware Expert

Johnson Controls; Las Rozas de Madrid; Presencial; EUR 28.000 - 40.000; Jornada completa

Descripción de la vacante

Johnson Controls in Madrid, Spain seeks an experienced IT Support Specialist to troubleshoot and assist end-users across local and global partnerships. You will handle incident creation, ticket queues, and hardware lifecycle management, delivering high-quality user support with strong communication across dispersed teams.

The role requires 3+ years in IT support, fluency in Spanish and English, and structured task execution. Familiarity with Windows, O365, Azure, and Intune is preferred.

Formación

• Experience as IT Support Specialist or from a similar role for 3 years and more.
• Motivated by providing excellent user support and ability to communicate/collaborate with the users, team members and the wider organization from a distance
• You approach your work in a structured manner enabling you to prioritize and execute your tasks
• Fluency in both Spanish and English language, speaking and writing

Responsabilidades

• Provide user support, replace computers and participate in projects with our local or global partners
• Provide level 2 end-user support, as well as handle our ticket queue in collaboration with our Virtual Tech Hut support group and IT colleagues
• Receive user contact by various methods – from ServiceNow live agent chat to phone calls and walk-ups.
• Create and resolve incident and service requests, report errors and troubleshoot with next level IT teams or third-party partners
• Solving problems in Windows and applications as well as more administrative tasks
• Hands-on hardware troubleshooting
• Manage End-of-Lease computers through their lifecycle
• Assist vendors and be responsible for projects such as replacing computers, switches, or printers

Conocimientos

End-user support

Customer service

Team collaboration

Spanish & English

Herramientas

Windows OS

Office 365

Azure

Intune

Descripción del empleo

Johnson Controls in Madrid, Spain seeks an experienced IT Support Specialist to troubleshoot and assist end-users across local and global partnerships. You will handle incident creation, ticket queues, and hardware lifecycle management, delivering high-quality user support with strong communication across dispersed teams.

The role requires 3+ years in IT support, fluency in Spanish and English, and structured task execution. Familiarity with Windows, O365, Azure, and Intune is preferred.