IT Client Services Specialist — Onsite & Remote Support

Smiths Group; Torrejón de Ardoz; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

Smiths Group seeks an on-site IT Help Desk professional in Madrid to provide effective technical support for personal computing devices, software and services. You will work with BIS stakeholders, resolve incidents, and maintain service quality across Smiths projects.

The role requires hands-on experience with Windows 10, Office 365, and strong customer-service orientation, plus willingness to travel between Smiths locations in Spain.

Formación

• Experience in a customer service oriented IT service desk environment.
• Experience with hardware, software, operating systems, networking, remote connectivity and workstation management.
• Experience with Windows 10 and Microsoft 365 products (Teams, Azure, Outlook).
• Ability to learn quickly and retain information.
• Able to manage multiple tasks and priorities.
• Strong communication and collaboration skills.
• Knowledge of ITIL Service Delivery processes.
• Spanish/English bilingual.
• Willingness to travel to other sites.

Responsabilidades

• Provide on-site support to business units with professional, detail-oriented service.
• Provision and manage personal computing devices per BIS standards.
• Support OS installation and troubleshooting for Windows PCs, laptops, and mobile devices.
• Offer 2/3 Level 1 remote technical support to Smiths employees.
• Log and resolve incidents within SLA targets and monitor queues.
• Collaborate with vendors and service providers to maintain IT infrastructure.
• Assist in implementing new technologies and BIS initiatives across Smiths.
• Travel to other Smiths sites by car or air as required.

Conocimientos

IT service desk

Hardware & software

Windows 10

Office 365 / O365

Networking

Remote connectivity

ITIL processes

Bilingual Spanish/English

Travel willingness

Communication skills

Herramientas

Windows 10

Microsoft 365

Azure

Teams

Outlook

LAN/WAN

Descripción del empleo

Smiths Group seeks an on-site IT Help Desk professional in Madrid to provide effective technical support for personal computing devices, software and services. You will work with BIS stakeholders, resolve incidents, and maintain service quality across Smiths projects.

The role requires hands-on experience with Windows 10, Office 365, and strong customer-service orientation, plus willingness to travel between Smiths locations in Spain.